Infographic: Building Customer Loyalty for Online Stores

How to Build Customer Loyalty Every business owner wants to have loyal customers who come back week after week, month after month. But if you want loyalty, you have to give it. Commit yourself to excellence in these four key areas and your customers will reward you with their repeat business and dedication. Attract and […]

By Alyssa Schaad

Infographic: Building Customer Loyalty for Online Stores

How to Build Customer Loyalty

Every business owner wants to have loyal customers who come back week after week, month after month. But if you want loyalty, you have to give it. Commit yourself to excellence in these four key areas and your customers will reward you with their repeat business and dedication.

Attract and Convert More Customers

Segment Your Customers

  • Personalized Shopping Experience
  • Incorporate Offers and Discounts
  • Show Better Related Products

Personalize Targeted Promotions

  • Personalized Shopping
  • Match Content, Promotions, and Pricing to any Customer Segment
  • Increase Customer Order Values

Create Custom Coupons

  • Increase Revenue and Conversion
  • Coupons for Specific Customers
  • Segments, Products, Dates and Times

Make Buying Easy

Focus on Layered Navigation

  • Specific Product Options
  • Filter by Price, Color, Category and More
  • Sparks in Conversion and Boosts Revenue

Shopping Experience Across All Devices

  • Seamless Shopping Among All Platforms
  • Mobile Users Spend More Money
  • More returns with Satisfied Mobile Experience

Powerful Search Engine

  • Fast and Relevant Search Results
  • Finds item easier
  • Detects item with spelling mistakes

Simplify and Manage Returns

  • Easier Return Process for You and Your Customers
  • Control Over What Can or Can Not Be Returned
  • Issue Refunds or Store Credit for Returned Items

Retain Customers

Customer Loyalty with Rewards

  • Implement Incentives to Frequent Shoppers
  • Awarded Bases on a Range of Transactions and Customers
  • Controlled Based on a Variety of Parameters including Balances, Expiration and More

Personalized Private Sales

  • Invite Most Valued Customers to Exclusive Sales and Offers
  • Invitation Only Offers, Control Previews and Timing
  • Add a Countdown Timer to Sales

Automated Email Reminders

  • Increase Customer Retention by Automating Email Reminders
  • Customers with Abandoned Shopping Carts and Wish Lists
  • Campaigns are Configureable and Customizable

Offer Gift Options

Return Visits and Higher Sales with Wish Lists

  • Help Customers Keep Track of Items
  • Share Wish Lists with Family and Friends
  • Increase Conversions by Matching Promotions to Items

Increase Sales with Custom Gift Registry

  • Gift Registries Boost Sales
  • Bring New Shoppers to your Site
  • Reinforces Customer Loyalty

Customers Returning with Gift Cards

  • Virtual or Physical Gift Cards Available
  • Great Way to Receive New Customers
  • Customers will Most Likely Spend More

Returns into Sales with Store Credit

  • Allows Customers to Add Funds to Account
  • Credit can be issued for Returned Products
  • Gift Cards Converted into Store Credit

If you are able to give the best customer experience possible, by keeping the customer a top priority, then your customers will keep coming back to you. A positive and enjoyable experience, time and time again, creates brand loyalty.

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