Magento Counterpoint Integration Services

Your Counterpoint POS and your Magento store are managing the same inventory, pricing, and customer data in two separate systems. When they disagree, your staff finds out at the point of sale and reconciles it manually. Shero has built Magento to Counterpoint integrations that keep both systems aligned.

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Shopify Premier Partner

16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

40+

Magento integrations delivered

Shero has delivered Magento integrations across ERP, POS, and middleware platforms for B2B and retail brands. Counterpoint is among the most common POS platforms in Shero's Magento integration practice.

16+

years on Magento

POS and ERP integration experience across Counterpoint, NetSuite, SAP, and Dynamics for B2B and retail merchants

2

systems kept in sync: Counterpoint and Magento

A correctly built integration means one source of truth for inventory and pricing, not two systems that contradict each other

98%

client retention post-launch

Most Shero clients continue working with the team after launch on support, development, and marketing programs

"Working with Shero has been an absolute pleasure. Shero has been able to simplify the process for us so that we can focus on the important tasks. Their team is knowledgeable, friendly, and easy to work with."

Tom McNally, GM, CAS USA

What a Magento Counterpoint integration covers

Shero builds bidirectional integrations between NCR Counterpoint and Magento covering inventory sync, pricing, customer records, and order flow, using Counterpoint's API and Magento's REST or GraphQL API. The integration approach, connector-based or custom-built, is determined by your data model and sync requirements. Both are scoped in discovery before development begins.

  • Inventory sync (Counterpoint to Magento)
  • Pricing and promotions sync
  • Customer and account data
  • Order flow (Magento to Counterpoint)
  • Error handling and retry logic
  • Ongoing maintenance and monitoring

Why Magento merchants work with Shero on Counterpoint integration

Counterpoint integrations that fail in production almost always fail because the data mapping was incomplete or the edge cases were not tested. Shero maps every field and tests every path before go-live.

01

Data mapping documented before any code is written

Shero produces a field mapping document covering every data entity that moves between Counterpoint and Magento: inventory levels, pricing tiers, customer records, and order data. This document is the specification the integration is built and tested against, not a post-build description.

02

Counterpoint's data model handled correctly

Counterpoint uses item codes, location-based inventory, and a pricing structure that does not map directly to Magento's product and price model. Shero designs the transformation logic during discovery so data arrives in Magento correctly structured, not requiring manual correction after each sync.

03

Sync direction and frequency defined per data type

Not all data flows in the same direction at the same frequency. Inventory may sync every 15 minutes. Pricing may update on a nightly batch. Orders push to Counterpoint immediately on placement. Shero defines the correct sync behavior per data type before building.

04

Error handling that catches failures before they affect the store

Every Counterpoint integration Shero builds includes error handling that catches sync failures at the field level and alerts the team before bad data reaches either system.

05

Multi-location inventory handled correctly for retail operations

Counterpoint manages inventory across physical locations. Magento needs to reflect available-to-sell stock, not total on-hand across all locations. Shero designs the location aggregation logic during discovery so the inventory figure Magento displays is accurate for online fulfilment.

06

Shopify and BigCommerce also supported for merchants considering migration

The same Counterpoint integration methodology Shero applies to Magento is also available for Shopify and BigCommerce stores. If a migration from Magento is on the roadmap, the integration can be rebuilt on the new platform without starting from scratch.

Our Work

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Well-known American knife manufacturer

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For more than three decades, Benchmade has been known for producing high-quality knives for everyday carry, hunting, rescue, and outdoor use. Launched on Magento Commerce Cloud in 2018, the brand partnered with Shero to tap into the surge in outdoor consumer demand and scale their online presence.

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Provide solutions for industrial safety protection

Justrite

JustRite Safety Group is a leading manufacturer of workplace safety products with roots going back to 1906. The brand partnered with Shero to merge four separate Magento stores into a single multi-store megasite, allowing customers to shop across all brands with one shared cart.

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Discover how Shero Commerce migrated Vienna Beef from WooCommerce to BigCommerce Enterprise, automating vendor purchasing workflows, consolidating multi-platform orders into their ERP, and delivering a custom datepicker for delivery scheduling.

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STX Sporting Goods is a leading global manufacturer of innovative sports equipment and apparel, catering to athletes and enthusiasts in lacrosse, field hockey, and other team sports. Renowned for its cutting-edge technology and premium products, STX sought to revamp its digital presence to align with its reputation for excellence.

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Most Magento Counterpoint integrations scope to 6-10 weeks depending on data complexity and whether custom field mapping is required.

Scope my Counterpoint integration

How Shero builds Magento Counterpoint integrations

01

Discovery: Data and System Mapping

We document every data entity that moves between Counterpoint and Magento, the sync direction, frequency, transformation rules, and error handling requirements. We assess whether a certified connector covers the requirement or custom development is needed.

02

Architecture: Integration Design

We produce a field mapping document and integration specification covering all data flows, transformation logic, error handling, and monitoring. Location-based inventory aggregation logic is designed at this stage.

03

Build: Integration Development

We build the integration against the specification with field-level validation, error logging, retry logic, and monitoring instrumentation. Sync frequency and direction are implemented per data type as defined in discovery.

04

UAT: End-to-End Testing

We test every data flow including inventory updates, pricing changes, customer records, and order processing. Edge cases including location-specific inventory, pricing tiers, and failed sync records are tested before go-live.

05

Launch: Go-Live and Handoff

Go-live includes monitoring setup, an ops runbook covering how to identify and resolve data errors, and a defined support arrangement for Counterpoint and Magento API updates that affect the integration.

06

Ongoing: Integration Maintenance

Counterpoint and Magento both release updates that affect integration behavior. Shero provides ongoing maintenance so API changes and data model updates do not break the integration in production.

Frequently asked questions.

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What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Vienna Beef

"Our experience with Shero Commerce has been exceptional. Their expertise in migrating our website to BigCommerce resulted in a seamless transition, and we’ve seen a significant improvement in our checkout process and overall user experience. Their web design skills have truly elevated our online presence, and we couldn’t be happier with the results."

Reid Schwartz

eCommerce Manager / Vienna Beef

GEN-Y Hitch

"This has been the most impressive vendor partnership I have experienced. Every meeting felt purposeful, every milestone was clear, and the process was incredibly well-supported from start to finish. Shero delivered a seamless Shopify migration."

Kendra Borkholder

Kendra Borkholder - Operations Support / GEN-Y Hitch

Alto Music

"As a long-time client, we at Alto Music have always appreciated their technical expertise, but their recent migration of our site from Magento 2 to Shopify was exceptional. Shero preserved the essence of our beloved loyalty and rewards program, seamlessly integrating it into Shopify’s more efficient framework. The transition not only retained our unique features but also significantly simplified site management and reduced costs. We’re thrilled with the results and highly recommend Shero for any e-commerce needs."

Bobby Montemurro

VP Sales & Marketing / Alto Music

Painful Pleasures

"Our journey from Magento to Shopify was riddled with complexities and challenges. With a vast catalog and intricate B2B logic, we needed expertise that could navigate through these intricacies. Shero Commerce was our beacon. They not only provided innovative solutions but also utilized their vast Magento knowledge to bridge gaps in Shopify’s native features. Now, our platform is seamless, our costs are reduced, and the headaches are a thing of the past. A heartfelt thank you to the Shero team!"

Patrick Rice

CEO / Painful Pleasures

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