Shopify AI Chatbot Setup with Gorgias and Tidio

Support teams waste time answering the same questions about orders, shipping, returns, and products every day. Shero helps Shopify brands reduce ticket volume with Gorgias or Tidio, connecting AI support agents to live Shopify data so customers get faster answers and teams can focus on higher-value conversations.

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16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

70%

Support tickets resolved autonomously with correctly configured AI agents

Correctly configured AI agents resolve 70% of Shopify support inquiries autonomously in 2026, including WISMO queries, return eligibility checks, and product questions. That resolution rate requires the agent to be trained on the store's actual policies and connected to live Shopify order data, not running on generic responses.

$1-3

Cost per AI resolution versus $13.50 for human-agent-assisted contact

AI-native platforms cost $1 to $3 per resolved ticket. Human-agent-assisted contact averages $13.50. For a store handling 500 tickets per month, the difference is $6,000 in monthly support costs. The savings depend on the AI resolution rate, which depends on how well the agent is trained and how correctly the Shopify integration is configured.

98%

Client Retention

98% of Shero's clients stay on retainer after their project closes. AI chatbot configurations require ongoing training as return policies change, new products launch, and the agent's knowledge base needs updating to reflect the store's current catalog and operational rules.

Shopify

Premier Partner

Shero holds Shopify Premier Partner status, one of fewer than 150 agencies globally. Gorgias configurations involving Checkout Extensibility, Recharge subscription data, and Loop Returns integration require the platform depth that Premier status reflects.

The collaboration between us and Shero Commerce on the JustRite multi store site went beyond what we had hoped for. Their dedication to understanding our unique requirements has greatly enhanced our online presence.

Douglas J. Stang, VP of eCommerce, Justrite Safety Group

Gorgias, Tidio, and ManyChat: what each one actually does

Gorgias, Tidio, and ManyChat solve different problems. Gorgias is built for support-heavy Shopify teams, Tidio fits smaller teams that need fast chat automation, and ManyChat is better for conversational marketing across social and messaging channels. Shero helps choose the right platform based on ticket volume, team workflow, and whether the goal is support automation, sales assistance, or marketing automation.

  • Gorgias helpdesk setup and AI Agent 2.0 configuration
  • Tidio Lyro AI setup for lower-volume support teams
  • ManyChat flows for Instagram, WhatsApp, Messenger, and SMS
  • AI training on return policies, shipping rules, and product FAQs
  • Loop Returns and Recharge integration inside Gorgias
  • Escalation rules and human handoff flows for agent review

Why brands work with Shero on AI chatbot setup

The tool selection is the first decision. After that, the AI resolution rate depends entirely on how well the agent is trained on the store's actual policies not on which platform is installed.

01

Tool selected based on ticket volume and operational requirements

Gorgias and Tidio solve different problems at different price points. A store handling 100 tickets per month does not need Gorgias's order management depth and pays for capabilities it will not use. A store handling 2,000 tickets per month on Tidio loses the order management and escalation workflows that Gorgias provides natively. Shero maps ticket volume, average query type, and team structure before recommending a platform, then configures it for the specific store rather than the generic use case.

02

AI agent trained on the store's policies, not generic responses

An AI agent connected to Shopify order data but trained only on generic eCommerce knowledge gives confidently wrong answers about the specific store's return window, shipping carriers, and product details. Shero trains each agent on the store's actual return policy, shipping carrier SLAs, product FAQs, and escalation rules before it handles a live customer. This is what determines the 70% autonomous resolution rate rather than a 30% one.

03

Gorgias AI Agent 2.0 configured for agentic order actions

Gorgias AI Agent 2.0 can take actions on Shopify orders directly: process cancellations, initiate refunds, and update shipping details without a human agent touching the ticket. Shero configures the guardrails that prevent the agent from acting outside defined parameters, such as only processing returns for orders under a set value or within the return window, before enabling autonomous order actions.

04

ManyChat configured for conversational marketing, not support

ManyChat automates conversational funnels on Instagram DMs, WhatsApp, Messenger, and SMS. It is not a support tool and should not be configured as one. The use cases where Shero implements ManyChat are Instagram comment-to-DM campaigns, abandoned cart recovery via SMS, and lead capture flows. For brands that need both support automation and conversational marketing, ManyChat runs alongside Gorgias rather than replacing it.

05

Gorgias connected to Loop Returns, Recharge, and Klaviyo

Gorgias integrates with Loop Returns so return initiation events surface in the ticket sidebar alongside the order history. It integrates with Recharge so subscription status, billing cycles, and cancellation requests are visible and actionable inside the helpdesk. Shero connects these integrations as part of the Gorgias setup rather than leaving support agents to context-switch between tools. For stores with active CRO and retention programs, Gorgias tickets connect to the broader conversion work Shero does.

06

Escalation rules that hand off correctly when AI reaches its limits

An AI agent that attempts to handle every ticket regardless of complexity erodes customer trust faster than having no AI at all. Shero configures escalation rules that identify when a ticket requires human judgment, such as high-value orders, sensitive complaints, or queries outside the agent's training, and routes them to the right human queue with full context rather than starting the conversation over.

Our Work

View All
Sports equipment for lacrosse and field hockey

STX

Looking to scale alongside growing global markets and competitor consolidation, the premium American manufacturer of lacrosse, field hockey, and ice hockey equipment, partnered with Shero to migrate from Adobe Commerce (Magento) to Shopify, delivering a unified D2C and B2B experience, custom ERP integration, and a refined storefront that reflects the engineering quality of their products.

STX
Towing equipment and aftermarket accessories

GEN-Y Hitch

Looking to scale beyond a WooCommerce setup that no longer aligned with their goals, the American manufacturer of heavy-duty towing hitches and accessories partnered with Shero to migrate to Shopify, delivering a unified B2B and D2C experience, NetSuite ERP integration, and use-case-driven navigation.

GEN-Y Hitch
Drums and percussion instruments

Memphis Drum Shop

Memphis Drum Shop is a premier destination for drummers, offering a vast selection of drums, cymbals, and percussion instruments. Looking to reduce costs and modernize their platform, the brand partnered with Shero to migrate from Magento to Shopify with seamless ERP integration and custom browsing features.

Memphis Drum Shop
Luxury wines packaged in cans

Archer Roose

Archer Roose is a wine company known for producing high-quality, sustainably sourced wines in eco-friendly formats like cans and kegs. Their commitment to small, organic, and biodynamic vineyards has helped them stand out in a competitive market.

Archer Roose

An AI agent installed with generic training resolves 30% of tickets. Trained on the store's actual policies, it resolves 70%.

The setup session is free. It maps your ticket volume, query types, and tool requirements before any platform decision is made.

Book a Setup Session

How a Shopify AI chatbot implementation engagement runs

01

Ticket Volume and Query Audit

Current ticket volume, query type breakdown, return policy, shipping SLAs, and team structure reviewed. Tool selected and configuration scope defined before any platform subscription begins.

02

Platform Setup and Shopify Integration

Gorgias or Tidio connected to Shopify. ManyChat set up for social and SMS channels where required. Live order data connection verified via Shopify integration.

03

AI Agent Training

Agent trained on store-specific return policies, shipping rules, product FAQs, and escalation triggers. Gorgias order action guardrails configured. Lyro knowledge base populated for Tidio.

04

Integration Setup

Loop Returns, Recharge, and Klaviyo connected inside Gorgias. Escalation rules and human handoff flows configured. ManyChat flows built for conversational marketing channels.

05

Post-Launch Monitoring

AI resolution rate monitored against baseline. Agent knowledge base updated as policies and catalog change. Escalation rule thresholds reviewed as ticket volume evolves.

Frequently asked questions.

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What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Justrite Safety Group

"The collaboration between us and Shero Commerce on the Justrite multi-store site went beyond what we had hoped for.  They are a terrific partner to work with.  Their team’s dedication to understanding our unique requirements and delivering a high-quality, customized solution has greatly enhanced our online presence. The new website not only showcases our products effectively but also streamlines the shopping experience for our customers. We couldn’t be happier with the results and look forward to working with Shero Commerce on future projects."

Douglas J. Stang

VP of eCommerce / Justrite Safety Group

Benchmade Knife Co.

"Working with Shero Commerce for the past three years has been a game-changer for our B2B eCommerce business.Their expertise in email marketing, website support, and eCommerce strategy has significantly improved our online presence and optimized our B2B operations.The team’s dedication to our success is evident, and we’re excited to continue our partnership with them. If you’re looking for a reliable and results-driven eCommerce agency, look no further than Shero."

Joe Prebich

VP of Marketing / Benchmade Knife Co.

STX

"Since partnering with Shero Commerce, our eCommerce revenue has grown by 200%. Their 24/7 support and innovative solutions have been game-changers for our business. "

James McKenna

Senior Commerce & CX Manager / STX

Invisible Bead Extensions®

Working with Shero Commerce on our migration from WordPress to Shopify was honestly such a pleasant experience. We’d been on WordPress for five years with tons of content and very specific styling, and moving all of it into one cohesive Shopify site was no small feat — this was a genuinely complex, highly technical migration. But they pulled it off on deadline with zero errors and zero issues. Their team showed up with everything we needed: a project manager, multiple developers, marketing leads, email specialists, and CRO experts, all coordinated through dedicated meetings and a real task management system. They also designed several high impact conversion pages so our digital presence didn’t just function better — it looked beautiful too. Since migrating, we’ve seen an increase in revenue thanks to having one simplified, cohesive platform. I’m so grateful for how seamlessly they executed this, and I’d recommend Shero Commerce to anyone facing a migration like ours.​​​​​​​​​​​​​​​​“

Jasmine Hadjis

CEO, IBE / Invisible Bead Extensions®

And you?

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