Magento Support Services

Slow agency response, unresolved module conflicts, and security patches that miss their window are support failures, not platform failures. Shero has supported Adobe Commerce and Magento Open Source stores since 2010, with certified developers who know Magento's architecture, not generalists who learn it on your account.

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Logo Benchmade
Gen Y Logo
Logo STX
Shopify Premier Partner

16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

16+

years supporting Magento

Adobe Commerce and Magento Open Source support across B2B, DTC, and hybrid operations since the platforms launched

2hr

critical issue response on Advanced and Enterprise plans

Shero monitors client stores 24/7 and responds to critical issues within 2 hours, often before the client is aware

98%

client retention year over year

Most Shero Magento support clients stay for 3+ years. Many eventually migrate to Shopify as their platform reaches end of life. ERP integration is rebuilt as part of every migration — the Magento support team's knowledge of the existing integration informs the new build.

3+

year average Magento client engagement

Benchmade, Tormach, CCL, and JustRite represent the typical Shero Magento engagement: long-term, not transactional

"Working with Shero Commerce for the past three years has been a game-changer for our B2B ecommerce business. Their expertise in website support and ecommerce strategy has significantly improved our online presence and optimized our B2B operations."

Joe Prebich, Vice President of Marketing, Benchmade

What Shero Magento support actually covers

Shero’s Magento support packages cover security patches, upgrades, performance tuning, module conflicts, integrations, DevOps, and SEO maintenance. Rather than reactive break-fix support, we offer three tiers: Essential for stability, Advanced for proactive optimization, and Enterprise for large Adobe Commerce stores needing dedicated support and custom development.

• Adobe Commerce and Magento Open Source
• Security patches and version upgrades
• Performance and load speed tuning
• Extension conflict resolution
• ERP and third-party integrations
• Technical SEO and infrastructure

Why Magento merchants work with Shero for ongoing support

The agencies that frustrate Magento merchants are the ones that respond slowly, communicate in ticket numbers, and wait for things to break. Our support model is built around preventing incidents, not reacting to them.

01

Proactive maintenance rather than break-fix response

Shero monitors client stores 24/7 and addresses performance degradation, security vulnerabilities, and module conflicts before they affect the storefront. CAS USA and Tormach are examples of long-term Magento clients where the relationship has prevented incidents rather than simply resolved them.

02

2-hour critical response with a team that knows your codebase

Advanced and Enterprise plan clients get 2-hour response on critical issues. That response comes from the Shero team that has been maintaining the store, not a first-line support agent reading documentation. The team already knows the codebase, the customisations, and the integrations.

03

B2B Magento support covering pricing, accounts, and ERP connections

B2B Magento stores have specific support requirements — company accounts, pricing rules, and ERP integrations that break differently than DTC configurations. Shopify B2B development is available for B2B brands ready to migrate from Magento to Shopify Plus.

04

Version upgrades managed without breaking existing customisations

Magento version upgrades on heavily customised stores are high-risk if the upgrade plan does not account for every custom module and integration. Shero manages upgrades with a full compatibility review before any work begins so that the upgrade improves the store rather than breaking what was already working.

05

Honest advice on whether to stay on Magento or move to Shopify Plus

Shero gives honest advice on when migration to Shopify makes commercial sense and when it does not. Replatforming to Shopify is available for brands that decide migration is the right path — and the Magento support team handles the handover so nothing is lost in transition.

06

Clear communication with a dedicated point of contact

Shero clients on Advanced and Enterprise plans have a dedicated account manager who provides regular updates in plain language, not ticket numbers. The Benchmade team cited communication quality as a standout across a 3+ year engagement. That standard applies across every Magento support client.

Our Work

View All
Well-known American knife manufacturer

Benchmade

For more than three decades, Benchmade has been known for producing high-quality knives for everyday carry, hunting, rescue, and outdoor use. Launched on Magento Commerce Cloud in 2018, the brand partnered with Shero to tap into the surge in outdoor consumer demand and scale their online presence.

Benchmade
Provide solutions for industrial safety protection

Justrite

JustRite Safety Group is a leading manufacturer of workplace safety products with roots going back to 1906. The brand partnered with Shero to merge four separate Magento stores into a single multi-store megasite, allowing customers to shop across all brands with one shared cart.

Justrite
Musical instruments and audio equipment

Alto Music

A long-standing musical instrument retailer with a loyal customer base, Alto Music partnered with Shero to migrate from Magento 2 to Shopify, preserving their beloved Altobucks loyalty program and delivering a more manageable, cost-effective platform without sacrificing any of the features their customers loved.

Alto Music
Body jewelry and tattoo supplies

Painful Pleasures

Painful Pleasures is a long-standing supplier of body jewelry and tattoo supplies with a catalog of 40,000+ products. The brand partnered with Shero to complete a stalled Magento to Shopify migration and deliver the complex custom features their business depends on.

Painful Pleasures

Most Magento support engagements start with a store audit. We review your current setup and recommend the right plan within one week of the initial call.

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How Shero Magento support works

01

Onboarding: Store Audit and Plan Selection

We review your current Magento setup: version, customisations, installed extensions, performance metrics, security posture, and integration dependencies. We recommend the correct support tier based on your store's complexity and the level of proactive work it requires.

02

Foundation: Stabilisation and Priority Fixes

In the first month, we address any outstanding security patches, resolve known module conflicts, and bring performance baselines to an acceptable level. This phase gives us a clean foundation before the ongoing support cycle begins.

03

Optimisation: Proactive Monitoring and Improvement

On an ongoing basis, we apply version updates, monitor performance and uptime, manage extension compatibility, and proactively address issues before they affect the storefront. Advanced and Enterprise clients receive monthly performance reports and quarterly UX reviews.

04

Scale: Development and Integration Support

As your business changes, your Magento store needs to keep up. Shero handles new feature development, integration updates, and B2B configuration changes as part of the ongoing engagement so that store capability grows with the business.

05

Reporting: Monthly Visibility and Strategic Guidance

Every plan includes monthly reporting covering what was done, what was found, and what is recommended next. Advanced and Enterprise clients receive strategic guidance on platform direction, including honest advice on whether migration to Shopify Plus makes sense for the business.

Frequently asked questions.

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What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Vienna Beef

"Our experience with Shero Commerce has been exceptional. Their expertise in migrating our website to BigCommerce resulted in a seamless transition, and we’ve seen a significant improvement in our checkout process and overall user experience. Their web design skills have truly elevated our online presence, and we couldn’t be happier with the results."

Reid Schwartz

eCommerce Manager / Vienna Beef

CAS Corporation

"Working with Shero has been an absolute pleasure. Putting together and maintaining a website can be a daunting task. Shero has been able to simplify the process for us so that we can focus on the important tasks. Shero’s team is knowledgeable, friendly, and easy to work with… and that helps us as a combined team put together a website that does what we need!"

Tom McNally

GM / CAS Corporation

Benchmade Knife Co.

"I wanted to take a moment to thank you all for a very successful launch! I know there was a lot of great work put in by everyone to make this happen. Our accounting and sales teams are thrilled to have this functionality working, and that means our customers are also taking full advantage of these enhancements.
We appreciate the partnership in the development and testing, and are looking forward to more enhancements in the future."

Bren Rafaelly

Head of Digital Transformation / Benchmade Knife Co.

Justrite Safety Group

"The collaboration between us and Shero Commerce on the Justrite multi-store site went beyond what we had hoped for.  They are a terrific partner to work with.  Their team’s dedication to understanding our unique requirements and delivering a high-quality, customized solution has greatly enhanced our online presence. The new website not only showcases our products effectively but also streamlines the shopping experience for our customers. We couldn’t be happier with the results and look forward to working with Shero Commerce on future projects."

Douglas J. Stang

VP of eCommerce / Justrite Safety Group

And you?

Let's build something great together.

Ready to scale your eCommerce business? Tell us about your project and we'll get back to you within 24 hours.

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[email protected]
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