Shopify Recharge Integration Services

Subscription revenue compounds when the infrastructure holds. Most Recharge implementations fail on the details: mixed-cart checkout breaks under edge cases, failed payment recovery is left on defaults, the customer self-service portal is not configured, and Klaviyo is connected but not receiving subscription-specific event data. Shero implements Recharge correctly across the full subscription lifecycle, from initial setup through churn prevention and retention flows.

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16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

2.7x

Higher LTV for brands using Recharge bundles

Recharge data shows brands offering bundles see up to 2.7x higher lifetime value and 2x higher second-order retention. The architecture that makes bundles work correctly, each component appearing as its own line item so inventory decrements accurately in Shopify, requires configuration decisions that most installs skip.

222%

Rise in DTC customer acquisition costs over 8 years

Paid traffic costs 222% more than it did eight years ago. Subscription revenue is one of the few models that compounds without requiring proportional increases in acquisition spend. The brands that benefit most are the ones that configure retention tools, failed payment recovery, and churn prevention correctly from the start.

98%

Client Retention

98% of Shero's clients stay on retainer after their project closes. Recharge implementations require ongoing maintenance as Shopify checkout evolves, subscription plan structures change, and Klaviyo retention flows need updating based on churn data.

Shopify

Premier Partner

Shero holds Shopify Premier Partner status, one of fewer than 150 agencies globally. Recharge implementations that involve mixed-cart checkout, Checkout Extensibility on Shopify Plus, or complex Klaviyo integration require the platform depth that this credential reflects.

Since partnering with Shero Commerce, our eCommerce revenue has grown by 200%. Their support and solutions have been game changers for our business.

James McKenna, Senior Commerce and CX Manager, STX

What a Recharge implementation on Shopify actually involves

Recharge powers recurring billing, customer self-service, failed payment recovery, bundles, and retention integrations with tools like Klaviyo and Gorgias. Shero plans the right setup upfront, from plan selection and mixed-cart checkout to retry logic, subscription event data, and customer portal configuration.

  • Recharge plan selection and initial store setup for subscribe-and-save, bundles, and memberships
  • Mixed-cart checkout configuration for one-time and subscription products
  • Customer self-service portal setup for skip, pause, swap, and cancel flows
  • Failed payment recovery configuration with dunning sequences and retry logic
  • Klaviyo integration with Recharge subscription-specific event data
  • Post-launch subscription analytics and churn monitoring

Why brands work with Shero on Recharge implementation

Shero configures the retention tools, self-service flows, and Klaviyo integration that determine whether Recharge reduces churn, not just enables subscriptions.

01

Plan selection based on the subscription model, not the entry price

Recharge has three pricing tiers with meaningfully different feature sets. The Starter plan cuts off at 50 lifetime subscribers before forcing a plan upgrade. Brands that need bundles, build-your-own boxes, or deep Klaviyo integration need the Standard or Pro plan from the start. Shero selects the right plan before any configuration begins, because migrating mid-implementation after hitting a feature ceiling creates unnecessary disruption.

02

Mixed-cart checkout configured so one-time and subscription products work together

Recharge's unified checkout lets customers buy one-time and subscription products in the same cart. Configuring this correctly on Shopify requires specific payment token handling and, for Shopify Plus stores, Checkout Extensibility integration. Shero handles this as part of the implementation rather than leaving it as a post-launch fix.

03

Customer portal configured to reduce support tickets, not just enable account access

The most common Recharge support ticket is a subscriber who cannot figure out how to skip a delivery, swap a product, or pause their subscription. Shero configures the customer portal with clear flows for each self-service action, which reduces support volume and decreases the likelihood that a frustrated subscriber cancels rather than modifying their plan.

04

Failed payment recovery sequenced to recover revenue without canceling salvageable subscriptions

Recharge's default dunning settings retry failed payments without a configured sequence of email notifications, grace periods, or retry timing. Left on defaults, failed payments cancel subscriptions that could have been recovered. Shero configures the full dunning sequence and connects it to Klaviyo win-back flows, so failed payments trigger a recovery process rather than an automatic cancellation.

05

Klaviyo connected to receive subscription-specific event data from Recharge

Recharge passes more subscription-specific event data to Klaviyo than any other subscription app, but only if the integration is configured to send it. Subscription created, charge upcoming, charge failed, subscription paused, and cancellation events each require mapped Klaviyo flows to turn subscription data into retention revenue. Shero maps these as part of the implementation, not as a follow-up project.

06

Post-launch monitoring as subscription volume and Shopify checkout evolve

Recharge implementations degrade when Shopify checkout updates conflict with Recharge's payment token handling, when subscription plan structures change, or when Klaviyo flows stop triggering correctly after a platform update. Shero's post-launch retainers cover ongoing Recharge monitoring alongside the rest of the store's technical stack.

Our Work

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Towing equipment and aftermarket accessories

GEN-Y Hitch

Looking to scale beyond a WooCommerce setup that no longer aligned with their goals, the American manufacturer of heavy-duty towing hitches and accessories partnered with Shero to migrate to Shopify, delivering a unified B2B and D2C experience, NetSuite ERP integration, and use-case-driven navigation.

GEN-Y Hitch
Premium Chocolates

Sarris Candies

Sarris Candies is a beloved retailer known for its premium chocolates and sweet treats. Looking to modernize their digital storefront, the brand partnered with Shero to move from a legacy custom .NET system to a more scalable, mobile-friendly, and marketing-flexible.

Sarris Candies
National cinema chain and loyalty rewards

Regal Cinemas

One of the largest cinema chains in the US, Regal Cinemas partnered with Shero to migrate from Magento to Shopify, building custom credit-based checkout flows, loyalty reward redemption, Vista Cloud integration, and automated corporate gifting workflows across two distinct eCommerce platforms.

Regal Cinemas
Well-known American knife manufacturer

Benchmade

For more than three decades, Benchmade has been known for producing high-quality knives for everyday carry, hunting, rescue, and outdoor use. Launched on Magento Commerce Cloud in 2018, the brand partnered with Shero to tap into the surge in outdoor consumer demand and scale their online presence.

Benchmade

Most Recharge implementations go live with dunning on defaults and Klaviyo half-connected. Shero configures the retention layer that makes subscriptions compound.

The discovery session is free. It maps your subscription model and identifies what a correct Recharge setup requires.

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How a Recharge implementation engagement runs

01

Subscription Model Scoping

Subscription types, bundle requirements, Klaviyo integration needs, and mixed-cart requirements documented. Recharge plan selected before any configuration begins.

02

Recharge Setup and Checkout Configuration

Recharge connected to Shopify. Mixed-cart checkout configured. Customer portal flows built for skip, pause, swap, and cancel actions.

03

Retention and Recovery Configuration

Failed payment dunning sequence configured. Klaviyo connected with subscription-specific event data mapped to retention and win-back flows.

04

QA and Launch

Full subscription lifecycle tested: subscribe, manage, skip, pause, failed payment, cancel, and win-back. Mixed-cart checkout verified across order types and devices.

05

Post-Launch Monitoring

Subscription analytics reviewed against churn benchmarks. Klaviyo flow performance monitored. Recharge and Shopify checkout updates managed on an ongoing basis.

Frequently asked questions.

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What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Camera Source

"Shero did a great job migrating our site from Magento to Shopify. Switching to Shopify went very smooth and I believe it is because of the Shero team. They actually care. I have appreciated the help in answering my questions and guiding us through everything."

Tricia Christianson

Sales and Marketing - Camera Source / Camera Source

Invisible Bead Extensions®

Working with Shero Commerce on our migration from WordPress to Shopify was honestly such a pleasant experience. We’d been on WordPress for five years with tons of content and very specific styling, and moving all of it into one cohesive Shopify site was no small feat — this was a genuinely complex, highly technical migration. But they pulled it off on deadline with zero errors and zero issues. Their team showed up with everything we needed: a project manager, multiple developers, marketing leads, email specialists, and CRO experts, all coordinated through dedicated meetings and a real task management system. They also designed several high impact conversion pages so our digital presence didn’t just function better — it looked beautiful too. Since migrating, we’ve seen an increase in revenue thanks to having one simplified, cohesive platform. I’m so grateful for how seamlessly they executed this, and I’d recommend Shero Commerce to anyone facing a migration like ours.​​​​​​​​​​​​​​​​“

Jasmine Hadjis

CEO, IBE / Invisible Bead Extensions®

Painful Pleasures

"Our journey from Magento to Shopify was riddled with complexities and challenges. With a vast catalog and intricate B2B logic, we needed expertise that could navigate through these intricacies. Shero Commerce was our beacon. They not only provided innovative solutions but also utilized their vast Magento knowledge to bridge gaps in Shopify’s native features. Now, our platform is seamless, our costs are reduced, and the headaches are a thing of the past. A heartfelt thank you to the Shero team!"

Patrick Rice

CEO / Painful Pleasures

Swag Golf

"We partnered with Shero for the SWAG site development. The dev was highly nuanced, specialized and complex. The Shero team went above and beyond. They were collaborative, organized and professional, consistently setting expectations clearly and usually exceeding them."

Matt Kaminsky

Co-founder & Managing Director / Swag Golf

And you?

Let's build something great together.

Ready to scale your eCommerce business? Tell us about your project and we'll get back to you within 24 hours.

Email
[email protected]
Locations
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