BigCommerce Enterprise features tools to support high-volume merchants, with awesome features that help you grow your eCommerce sales.
Sure, BigCommerce offers a ton of desirable out-of-the-box functionalities across each of its plan levels. But the platform’s top-tier offering is designed to encourage next-level scalability—with the security to back it up.
In this article, we’ll focus on some of the best features available on BigCommerce Enterprise. Keep in mind that many of them are available at lower-priced plans—but some are given an extra boost on Enterprise.
Customer support, for instance, is always available on each tier, but with express routing and priority support for Enterprise customers.
We’ll indicate which services are available on all (or other) plans and which are only Enterprise, and then dive into our favorite features across the board.
So first, here’s a quick rundown of the most popular BigCommerce features.
Popular BigCommerce Features
All Plans:
- No additional transaction fee — 0%
- Full-featured online store
- Multi-currency (display, transact & settle)
- Price Lists
- Page Builder
- Unlimited Staff accounts
- Sales channels (including eBay, Amazon, and POS)
- Coupons, discounts, and gift cards
- Real-time shipping quotes
- Fully customizable checkout
- Headless capabilities and integrations
- Create content-rich shopping experiences, anywhere, through a CMS, DXP, application, device, or custom front-end — with BigCommerce powering the commerce engine.
- Sitewide HTTPS and dedicated SSL
Plus and up:
- Abandoned cart saver
- Customer groups and segmentation
Pro and up:
- Google Customer Reviews
- Faceted search (product filtering)
- Custom facets (product filtering)
Enterprise Only
- Unlimited API calls
- Price Lists: custom pricing at SKU level giving B2B a B2C capability
- Heightened security via Extended Validation SSL available
- B2B Edition
- 24/7 Technical Support with Express routing, priority support, and customer success management available, plus API Support
- ShipperHQ shipping rules engine — avail to other plans but included in enterprise
Migrating to BigCommerce
If you’re considering re-platforming or migrating to BigCommerce Enterprise, one positive thing to keep in mind is that BigCommerce doesn’t charge a fee for migrations (although your agency assisting with the migration may have its own costs). And even more reassuring: Their claim to fame is to ensure a smooth transition with zero or minimal downtime.
Another aspect to consider is that a SaaS platform might not be the best fit for your online store. In this instance, Adobe Commerce powered by Magento might be a good fit. View more about Magento pricing, plans, and features here.
Keep reading to learn more about BigCommerce pros and cons, plus popular features.
What are the pros and cons of migrating to BigCommerce?
Pros of Migrating to BigCommerce:
99% uptime: BigCommerce runs on a Google Cloud Platform which brings a best-in-class uptime and server response to users.
Top-level security: The platform features top security standards: ISO/IEC 27001:2013 & PCI DSS 3.2, Level 1 certified.
Expert support: Customer service and support is available 24/7 on all plans, with expedited support available for Enterprise customers.
Omnichannel opportunities: Over the past year BigCommerce has placed an emphasis on customer experience through omnichannel sales, partnering with or acquiring services like Feedonomics.
No transaction fees: Because BigCommerce doesn’t charge transaction fees, the total cost of ownership is minimized. They’re able to do this by integrating with top global payment providers.
Cons of Migrating to BigCommerce:
Integrations: Need apps? Possibly. While BigCommerce as a platform has a lot of native functionality, you might still have to find third-party apps for specific needs.
Theme costs: While you’ll save on transaction fees, theme prices can add up, some costing upwards of $300, whereas, in comparison, Shopify themes tend to run under $200.
Price grows as you grow: Instead of a fixed price for Enterprise users, BigCommerce charges based on your store’s annual revenue.
To skip ahead and find out whether BigCommerce is the right fit for your business, contact us.
BigCommerce Partner Agency
One more thing you might be asking… Who are we? At Shero Commerce, our team has built or migrated more than 500 websites over the last 10+ years; we have it down to a science. Our highly trained staff of 40+ eCommerce experts includes experienced SaaS developers, dedicated to the long-term growth of your online store.
Now that that’s out of the way, let’s dive in!
Although some of these BigCommerce features are available in lower price-point plans, here are:
39 Reasons to Consider BigCommerce Enterprise
Quick links:
- Theme Customization
- Checkout Customization
- Mobile Optimization
- Feedonomics
- Site Speed
- SEO
- Page Builder Visual Editor
- Preview Before Publishing
- Coupons & Discounts
- Merchandising
- Digital Wallets
- Faceted Search
- Marketplaces
- Social Commerce
- Brick & Mortar
- Multi-Storefront
- Scalable Catalog
- Shipping
- Tax
- B2B Edition
- Price Lists
- Bulk Pricing
- Quote Management
- B2B Payment
- Advanced Search
- APIs
- Multi-Currency
- Multi-Language
- Cross-Border Fulfillment
- Global CDN
- Ecosystem
- Vaulting
- Refunds & Returns
- Customer Groups
- Reporting & Analytics
- Single Sign-on
- Customer Groups
- Backup and Restore
- Priority Support
BigCommerce Enterprise Features Include
1. Theme Customization
The BigCommerce theme store features hundreds of free and paid fully-customizable themes. You’ll find options geared toward various industries and catalog sizes, each with built-in HTML, CSS, and Javascript.
2. Checkout Customization
A positive customer experience should carry through every part of the customer journey—especially at checkout. You can create a custom checkout experience suited for your target audience thanks to a server-to-server checkout API and SDK.
3. Mobile Optimization
By now you know that a high percentage of online shoppers make their purchases on mobile devices. And that means your site should be completely mobile responsive. This is a factor you won’t need to worry about, even as you switch or update customized themes.
4. Feedonomics
BigCommerce acquired Feedonomics, a service that allows mid-level and BigCommerce Enterprise sellers to enhance their omnichannel sales strategy by listing products, advertising, selling, and fulfilling purchases across more than 100 channels.
5. Site Speed
Site speed is crucial to a positive customer experience. With Google Cloud Platform infrastructure, as well as Google AMP and Akamai Image Manager built-in to the platform, BigCommerce is able to offer highly competitive loading times.
6. SEO
Even as search engine algorithms change, your store will still be optimized thanks to SEO-friendly URLS, as well as the Metadata and robots.txt editing included with your plan.
7. Page Builder Visual Editor
An experienced eCommerce agency with SaaS developers can go all out and create customized pages on your store. But for quick adjustments, you can just as easily launch and edit site pages with a no-code, drag-and-drop solution.
8. Preview Before Publishing
There’s no need to worry about any downtime when testing or making edits. The Stencil CLI tool allows you to seamlessly develop, test, and push changes live in a local environment.
9. Coupons & Discounts
Unless you’re using a third-party integration to create coupons or discounts, you’ll often need to create a specific script for each promotion. BigCommerce offers more than 70 native discount and promotions to choose from, simplifying the process.
10. Merchandising
The more you can personalize the customer experience for your target shopper, the better chance you’ll turn browsers into buyers. With drag-and-drop functionality, you can customize your merchandising through custom product recommendations and headless commerce APIs.
11. Digital Wallets
Again: Simplify that checkout process and your customer loyalty will likely grow. BigCommerce allows you to offer dozens of ways to pay through digital wallets like Apple Pay, Amazon Pay, PayPal One Touch, and others.
12. Faceted Search
An easy, well-organized search can make a huge difference in customer experience. Faceted search is built off of the popular Elasticsearch, which allows for refined searching through custom fields. BigCommerce also partners with top-rated third-party tools to further enhance your search capabilities.
13. Marketplaces
Increase your multichannel sales efforts by offering your products on other popular online marketplaces, such as eBay, Amazon, and Google Shopping.
14. Social Commerce
Social media is quickly growing as social commerce, providing extra-targeted sales opportunities. Integrate your store with popular social channels like Facebook, Pinterest, and Instagram.
15. Brick & Mortar
If you’ve got a brick-and-mortar store, it’s imperative to keep your online sales tied in to what’s available in-store, especially for BigCommerce Enterprise users. Native POS systems allow you to automatically update your website when in-store sales occur.
16. Multi-Storefront
This is a great feature for BigCommerce Enterprise users but is also available on other plan levels. Multi-storefront allows you to easily switch between storefronts with a single login.
17. Scalable Catalog
This option makes it easy to manage your product catalog all within the BigCommerce control panel if you choose. Or, through the Catalog API, which goes through an external system.
18. Shipping
Amazon has set the bar for speedy and effective shipping, and BigCommerce can keep up with competitive rates and a wide range of partners to assist with even your most complicated shipping and fulfillment needs.
19. Tax
BigCommerce partners with Avalara Avatax for a built-in, automated system, but also offers custom tax tables for unique situations.
20. B2B Edition
BigCommerce now offers a bundled B2B package that meets a wide range of needs for B2B or hybrid (B2B and B2C) businesses for streamlining operations and enhancing customer experience. We cover details more here.
21. Price Lists
This feature is ideal for B2B. It allows you to give customers a personalized, one-on-one experience through custom pricing at the SKU level for customer groups.
22. Bulk Pricing
As the name implies, this feature allows you to bulk price products for individual customers or for customer groups, down to the SKU level. Typically, when merchants offer quantity-based discounts, it encourages shoppers to include more items in their orders.
23. Quote Management
If you offer price quotes, this function allows you to manage CSR-generated quotes, as well as third-party tools. B2B Ninja and BundleB2B are two partners that BigCommerce works with for quote management.
24. B2B Payment
B2B customers can complete purchases with ease thanks to a wide array of payment methods, including credit authorization.
25. Advanced Search
We’ve mentioned faceted search earlier (built with Elasticsearch), but BigCommerce also offers integrations for complex search criteria. This includes the ability to search via keywords, first letter, brand name, price range, inventory level, featured product, product SKU, and more.
26. APIs
BigCommerce currently boasts the industry’s fastest APIs. In headless commerce, APIs communicate between the backend and frontend of a website to automatically sync data from third-party systems.
27. Multi-Currency
As the global marketplace grows more competitive, you’ll want to offer payment options for customers around the world. This feature allows you to accept payments in more than 100 currencies with local payment methods.
28. Multi-Language
Similar to how Multi-Currency works, BigCommerce will also localize the frontend of your website by translating it into any language. Translations are made possible thanks to integrated apps or APIs connected to third-party services.
29. Cross-Border Fulfillment
This is a helpful shipping feature that’s available to all plans but BigCommerce Enterprise customers will especially love when shipping to customers in other countries. Integrations with partner ShipperHQ help to enable accurate quotes for cross-border shipping.
30. Global CDN
Whether your customers tend to travel internationally, or you’re looking to expand your internationalization strategy, BigCommerce’s powerful CDN ensures that your site speed remains unchanged anywhere in the world.
31. Ecosystem
While BigCommerce offers plenty of out-of-the-box features to run a successful online store, they still offer the opportunity to access hundreds of apps and APIs that integrate with your infrastructure to enhance your customer experience, reporting, operations, and more.
32. Vaulting
Vaulting refers to storing credit card information safely and securely, and BigCommerce allows for native credit card vaulting within multiple gateways.
33. Refunds & Returns
This one is pretty self-explanatory. All plan levels are able to allow for customer refunds or partial refunds. Stores who decide on BigCommerce Enterprise might also want to confer with a third-party app like Sigifyd to ensure return abuse isn’t occurring in high-volume stores.
34. Customer Groups
We’ve mentioned above that segmenting your audience is key to creating a personalized shopping experience. With Customer Groups, you can create segments and corresponding site experiences for both out-of-the-box.
35. Reporting & Analytics
It’s not about having more analytics, it’s about understanding the right metrics. BigCommerce Analytics Dashboard includes metrics that help you make smart business decisions in terms of understanding your store’s daily revenue trends, your customers’ purchase funnels, best and worst selling products, and more.
36. Single Sign-on
Single sign-on (SSO) makes it easier for business owners to access their online store. BigCommerce offers a customer login API for custom SSO or recommends third-party solutions like LoginRadius or Okta.
37. Customer Groups
When you segment your customers, you can create a personalized experience for them. This option allows you to do so, grouping customers by pricing, product access, and promotions.
38. Backup and Restore
We partner with some great third-party service providers who specialize in data backups and security. But BigCommerce already offers a stellar backup service, with two main data centers and one extra back-up data center aimed at mitigating any issues that could arise.
39. Priority Support
Although BigCommerce already offers a pretty extensive 24/7 Technical Support included in all plan levels, Enterprise users are given access to express routing, priority support, and customer success management available, plus API Support.
Which features do you find most useful? Are there any others that you wish were available?
Contact us today for a free quote and to see if a SaaS platform like BigCommerce Enterprise is right for your high-volume store.
Gentian, CSO and co-founder of Shero Commerce, guides the company and client digital strategies. He's an expert in technical SEO, Inbound Marketing, and eCommerce strategy.
