BigCommerce Support

Reliable Support Services for Your BigCommerce Store

As a professional SaaS platform, BigCommerce offers storefront owners the dependability of secure hosting and automatic updates to the core software. At Shero Commerce, an experienced BigCommerce certified agency partner, we take this foundation and build upon it to provide a comprehensive suite of valuable BigCommerce support services. We aim to ensure that your BigCommerce site remains up-to-date, secure, and performing at its peak.

Expert BigCommerce Support Services Tailored to Your Needs

When you choose Shero Commerce, you gain access to a range of support services designed to meet the unique requirements of your online store. Our offerings include:

  • Responsive Technical Support & Troubleshooting: Our team can readily address technical issues and provide prompt solutions.
  • BigCommerce Website Content Updates: We keep your website’s content fresh and engaging, ensuring your customers are always provided with up-to-date information.
  • BigCommerce Design Modifications: Our experienced design team can customize the design of your BigCommerce store, aligning it with your brand identity and enhancing the overall user experience.
  • Custom BigCommerce Development & Integrations: We offer tailored solutions and seamless integration of third-party tools such as shipping, ERP, and more to meet your specific needs.
  • UI, UX, and Marketing Strategy: Maximize the potential of your BigCommerce store with our expertise in A/B testing, user interface, user experience, and strategic marketing planning.
  • Strategic Planning & Consultation: We provide valuable insights and guidance to help you make informed decisions about your BigCommerce store. Such consultation can include what apps to use, SEO, and different marketing solutions.
  • And more! We go above and beyond to ensure that every aspect of your BigCommerce store is optimized for success.

Let Shero Commerce Manage Your BigCommerce Website

Adding Shero Commerce to your team allows you to focus on growing your business while we take care of your BigCommerce website. Our team of eCommerce professionals will monitor and manage your site, ensuring it remains secure, updated, and performing at its best.

Schedule a consultation today to explore how our services can benefit your online store.

FAQ: How can I contact BigCommerce Support?

If your website is down or has a functional issue, here is how to contact the BigCommerce Support team:

There are three ways to contact BigCommerce for support-related issues. You can call them, talk to them via the chat feature on their website, or submit a ticket. All three can be done by visiting their support page here. Depending on where you are located, their phone numbers are as follows: USA & Canada 1-888-699-8911, Australia 1800-821-758, New Zealand 0800-001046, United Kingdom 0808-189-1224.

Before contacting BigCommerce Support, make sure you have the following information ready:

  • Details of the issue or question you need assistance with.
  • Relevant order numbers, account information, or screenshots related to the problem. By providing these details, you can help the support team understand your issue better and expedite the resolution process.
  • Response times and resolution will vary. Persistence here matters. In our experience, the fastest way to get a hold of them is via their chat support here.