Magento 2 Support & Maintenance Packages | 24/7 Magento Support
Which Magento Support Package is right for you?
Fast response time when you need it
We offer a rapid response to site issues based on the severity of the issue raised. We understand the critical nature of eCommerce and our focus is to fix issues accordingly.
| Severity | Description | Estimated fix time |
| Priority 1 | Site unavailable / unable to checkout | Within 1-2 hours |
| Priority 2 | An issue that is affecting 10% of customers or more | 1-2 days |
| Priority 3 | Any superficial or aesthetic issue that is not affecting transactions | 2-5 days |
Not only do we react fast when an issue is raised, we proactively monitor your site for signs of issues. With our Enterprise maintenance package we monitor items such as error rates and server capacity to ensure that issues are caught as early as possible, often even before your customers are heavily impacted.
Contact us today to receive a free one-hour consultation call with one of our Magento Support specialists.