BigCommerce Support Services

Your BigCommerce store needs updates, performance monitoring, and someone who knows the codebase when something breaks. Shero has supported BigCommerce stores including Vienna Beef and Swag Golf since 2014 as a certified partner across B2B, DTC, and hybrid operations.

Book a Discovery Call Our Work
Camera Source Logo
Justrite Logo
Swag logo
Shopify Premier Partner

16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

2014

BigCommerce partner since

Supporting merchants on BigCommerce across B2B, DTC, and hybrid models since 2014

16+

years in eCommerce

Shero has supported BigCommerce brands since 2009, across DTC, B2B, and hybrid commerce. BigCommerce integrations — ERP, OMS, and marketing — are maintained by the same team that provides ongoing support.

98%

client retention post-launch

99% of Shero BigCommerce clients continue working with the team after the initial project or migration

10+

BigCommerce stores in active support

Vienna Beef, Siffron, Grand General, Emerson Cigars, and others in active BigCommerce support engagements

"Working with Shero Commerce on our website migration to BigCommerce Enterprise has been a game-changer for Vienna Beef. Their team's ideas and execution have taken our online presence to the next level, making it so much easier for our clients to buy with us."

Reid Schwartz, eCommerce Director, Vienna Beef

What Shero BigCommerce support covers

Shero’s BigCommerce support covers troubleshooting, updates, design changes, custom development, integrations, and strategic guidance across SEO, UX, and marketing tools. Support is tailored to each store’s complexity, not boxed into generic break-fix packages.

• Technical troubleshooting and bug fixes
• Custom development and feature builds
• ERP, shipping, and third-party integrations
• Design modifications and UX improvements
• SEO monitoring and technical fixes
• Strategic consultation and roadmapping

Why BigCommerce merchants work with Shero for ongoing support

The support team that frustrates merchants is the one that responds with ticket numbers and does not understand the store they are supposed to be maintaining. Shero's BigCommerce support team knows the platform, knows the client's store, and responds like the outcome matters.

01

Certified BigCommerce partner with deep platform knowledge

Shero has been a certified BigCommerce partner since 2014. The support team knows the platform's API structure, its native B2B capabilities, its integration patterns, and the limitations that require custom development. That knowledge prevents the misdiagnosis of platform limitations as site-specific bugs.

02

Custom development included, not quoted separately for every task

BigCommerce stores that need more than configuration changes require developers who can build inside the platform. Shero's support clients have access to custom development capability without a separate engagement. Feature additions, integration builds, and theme modifications are handled by the same team managing the support.

03

B2B and hybrid support for stores serving both trade and consumer buyers

BigCommerce B2B stores have specific support requirements — price lists, customer groups, and quote management. Shopify B2B development is available for B2B brands evaluating migration from BigCommerce to Shopify Plus.

04

Proactive monitoring rather than waiting for merchants to report issues

Shero monitors client stores for performance degradation, checkout errors, and integration failures rather than waiting for merchant tickets. The stores that benefit most from this are high-volume operations like Siffron and Grand General where a checkout failure during a busy period has immediate revenue impact.

05

Strategic guidance alongside technical support

Shero provides platform roadmap guidance alongside technical support, including honest advice on when migration to Shopify makes commercial sense. Replatforming to Shopify is available for BigCommerce brands that decide migration is the right path.

06

No ticket queue approach, direct access to the team

Shero BigCommerce support clients have direct access to the team maintaining their store. There is no first-line support layer that filters requests before a developer sees them. The team that responds to a support request is the team that knows the store.

Our Work

View All
Iconic Chicago hot dogs and sausages

Vienna Beef

Discover how Shero Commerce migrated Vienna Beef from WooCommerce to BigCommerce Enterprise, automating vendor purchasing workflows, consolidating multi-platform orders into their ERP, and delivering a custom datepicker for delivery scheduling.

Vienna Beef
Provide solutions for industrial safety protection

Justrite

JustRite Safety Group is a leading manufacturer of workplace safety products with roots going back to 1906. The brand partnered with Shero to merge four separate Magento stores into a single multi-store megasite, allowing customers to shop across all brands with one shared cart.

Justrite
Drums and percussion instruments

Memphis Drum Shop

Memphis Drum Shop is a premier destination for drummers, offering a vast selection of drums, cymbals, and percussion instruments. Looking to reduce costs and modernize their platform, the brand partnered with Shero to migrate from Magento to Shopify with seamless ERP integration and custom browsing features.

Memphis Drum Shop
Premium milled golf putters & golf accessories

Swag Golf

Swag Golf is known for its limited-edition, bold golf gear and lifestyle products with a devoted following. Looking to align their online store with their unapologetic brand identity, the brand partnered with Shero to overhaul their Shopify theme, develop a dedicated evergreen product strategy, and drive stronger conversions.

Swag Golf

Most BigCommerce support engagements start with a store audit. We review your setup, identify what needs immediate attention, and recommend a support structure within one week.

Get a support assessment

How Shero BigCommerce support works

01

Onboarding: Store Audit and Scope Definition

We review your BigCommerce setup: theme, installed apps, integrations, performance metrics, and any known issues. We document the support scope and the escalation path for different issue types before the engagement begins.

02

Foundation: Stability and Priority Fixes

In the first month, we address any outstanding bugs, integration issues, or performance problems identified in the audit. This phase establishes a clean baseline before the ongoing support cycle starts.

03

Optimisation: Proactive Monitoring and Improvement

On an ongoing basis, we monitor performance, apply platform and app updates, and proactively address issues before they affect the storefront. Monthly reports summarise what was done and what is recommended next.

04

Development: Feature and Integration Work

When the store needs new features, integration updates, or design modifications, the support team handles these as part of the engagement. Development work is scoped and estimated within the retainer structure so there are no surprise invoices.

05

Strategy: Guidance and Roadmapping

Regular strategic check-ins cover the store's performance trajectory, platform updates that may affect the business, and the development and marketing work that would produce the highest return in the next quarter. The support engagement is designed to improve the store, not just maintain it.

Frequently asked questions.

Can't find what you're looking for? Reach out to our team.

What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Vienna Beef

"Our experience with Shero Commerce has been exceptional. Their expertise in migrating our website to BigCommerce resulted in a seamless transition, and we’ve seen a significant improvement in our checkout process and overall user experience. Their web design skills have truly elevated our online presence, and we couldn’t be happier with the results."

Reid Schwartz

eCommerce Manager / Vienna Beef

Painful Pleasures

"Our journey from Magento to Shopify was riddled with complexities and challenges. With a vast catalog and intricate B2B logic, we needed expertise that could navigate through these intricacies. Shero Commerce was our beacon. They not only provided innovative solutions but also utilized their vast Magento knowledge to bridge gaps in Shopify’s native features. Now, our platform is seamless, our costs are reduced, and the headaches are a thing of the past. A heartfelt thank you to the Shero team!"

Patrick Rice

CEO / Painful Pleasures

GEN-Y Hitch

"This has been the most impressive vendor partnership I have experienced. Every meeting felt purposeful, every milestone was clear, and the process was incredibly well-supported from start to finish. Shero delivered a seamless Shopify migration."

Kendra Borkholder

Kendra Borkholder - Operations Support / GEN-Y Hitch

Justrite Safety Group

"The collaboration between us and Shero Commerce on the Justrite multi-store site went beyond what we had hoped for.  They are a terrific partner to work with.  Their team’s dedication to understanding our unique requirements and delivering a high-quality, customized solution has greatly enhanced our online presence. The new website not only showcases our products effectively but also streamlines the shopping experience for our customers. We couldn’t be happier with the results and look forward to working with Shero Commerce on future projects."

Douglas J. Stang

VP of eCommerce / Justrite Safety Group

And you?

Let's build something great together.

Ready to scale your eCommerce business? Tell us about your project and we'll get back to you within 24 hours.

Email
[email protected]
Locations
New York • London • Helsinki • Tirana