Shopify Epicor Prophet 21 Integration Services

Epicor Prophet 21 distributors use customer-specific pricing tiers, contract pricing, and warehouse location structures that most Shopify connectors flatten. Shero maps your P21 customer pricing hierarchy and warehouse configuration before any integration scope is agreed.

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Gen Y Logo
Logo Benchmade
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Shopify Premier Partner

16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

16+

years in eCommerce

Shero has built P21 connections across Shopify API versions and Prophet 21 release cycles.

40+

ERP integrations delivered

Prophet 21 distribution clients are among the most common use cases in Shero's Epicor integration practice.

98%

client retention rate

P21 integrations require ongoing maintenance as Prophet 21 updates and Shopify API versions both affect production data flows.

3

Epicor platforms with direct experience

Prophet 21, Epicor Kinetic, and Epicor ERP 10 — each platform in Shero's Shopify Epicor integration practice uses a different API and data model.

"This has been the most impressive vendor partnership I have experienced. Every meeting felt purposeful, every milestone was clear, and the process was incredibly well-supported from start to finish. Shero delivered a seamless Shopify migration."

Kendra Borkholder, Operations Support, GEN-Y Hitch

What a Shopify Prophet 21 integration covers

Prophet 21 is Epicor's ERP for wholesale distribution, with customer pricing tiers, product catalog management, and warehouse inventory designed around distributor workflows. The P21 API provides access to these business objects for integration with Shopify. Shero maps your P21 customer price tiers, item setup, and warehouse codes before any API configuration begins, treating your P21 configuration as the starting point rather than a generic distribution template.

• Prophet 21 API integration
• Order sync: Shopify to P21 for fulfillment
• Inventory sync: warehouse stock to Shopify
• Customer price tier sync to Shopify B2B
• Product catalog and item sync
• Multi-warehouse inventory mapping

Why P21 distributors choose Shero for their Shopify integration

Prophet 21 integrations built against a standard distribution template fail when moved to production. Customer price tiers, item setups, and warehouse configurations vary between P21 implementations and need to be mapped before any connector configuration begins.

01

P21 customer price tiers mapped to Shopify B2B

Prophet 21 manages wholesale pricing through customer price tiers that define account-group-specific prices. Shero maps these tiers to Shopify Plus B2B catalog price lists so each wholesale account sees the correct pricing in Shopify, with P21 as the source of truth.

02

Distribution item setup translated to Shopify products

P21 item master records include unit of measure conversions, packaging units, and distributor-specific item codes that do not map directly to Shopify's product model. Shero documents the item-to-product translation in discovery so product data in Shopify accurately reflects P21's item structure.

03

Multi-warehouse inventory mapped to Shopify locations

Prophet 21 manages inventory at the warehouse level. Shero maps P21 warehouse codes to Shopify inventory locations in discovery so stock levels in Shopify reflect the correct warehouse availability, without surfacing stock from warehouses that are not available for a given channel.

04

Distribution order workflows handled correctly

P21 distribution workflows include order approval, credit checking, and backorder handling that affect when and how orders move through the system. Shero maps these workflows in discovery and builds the Shopify order sync to respect them so orders do not bypass P21's business logic.

05

P21 fits within Shero's broader Epicor practice

Prophet 21 is one of three Epicor platforms Shero connects to Shopify. P21 clients that also run Epicor Kinetic for manufacturing or are evaluating a platform change will find Shero's full Shopify Epicor integration practice covers both.

06

Ongoing support for P21 updates and Shopify API changes

Prophet 21 releases periodic updates that affect API behavior and data model structure. Shopify deprecates API versions on schedule. Shero provides ongoing P21 integration support managed by the team that built the integration. P21 is one of several distribution ERPs in Shero's Shopify ERP integration practice alongside NetSuite and Acumatica.

Our Work

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Well-known American knife manufacturer

Benchmade

For more than three decades, Benchmade has been known for producing high-quality knives for everyday carry, hunting, rescue, and outdoor use. Launched on Magento Commerce Cloud in 2018, the brand partnered with Shero to tap into the surge in outdoor consumer demand and scale their online presence.

Benchmade
Provide solutions for industrial safety protection

Justrite

JustRite Safety Group is a leading manufacturer of workplace safety products with roots going back to 1906. The brand partnered with Shero to merge four separate Magento stores into a single multi-store megasite, allowing customers to shop across all brands with one shared cart.

Justrite
Sports equipment for lacrosse and field hockey

STX

STX Sporting Goods is a leading global manufacturer of innovative sports equipment and apparel, catering to athletes and enthusiasts in lacrosse, field hockey, and other team sports. Renowned for its cutting-edge technology and premium products, STX sought to revamp its digital presence to align with its reputation for excellence.

STX
Premium Chocolates

Sarris Candies

Sarris Candies is a beloved retailer known for its premium chocolates and sweet treats. Looking to modernize their digital storefront, the brand partnered with Shero to move from a legacy custom .NET system to a more scalable, mobile-friendly, and marketing-flexible.

Sarris Candies

Most Shopify Prophet 21 integrations scope to 6-12 weeks depending on price tier complexity and the number of warehouses in scope.

Scope my P21 integration

How Shero builds Shopify Prophet 21 integrations

01

Discovery: P21 Config and Data Mapping

We document your Prophet 21 version, customer price tiers, item master structure, warehouse codes, and order processing workflow before selecting a build approach.

02

Architecture: API Design and Field Mapping

We design the P21 API integration and produce a field mapping document covering item translation, price tier mapping, warehouse-to-location assignments, and order sync logic.

03

Build: Integration Development

We build against your production P21 environment with error logging, retry logic, and price tier mapping included from the start. Each flow is tested individually before end-to-end testing.

04

UAT: P21-Specific Validation

We test customer price tier resolution per account group, warehouse inventory accuracy, order processing through P21's distribution workflow, and backorder handling.

05

Launch: Go-Live and Monitoring

Go-live includes active monitoring, a runbook for your P21 administrator, and a defined support plan for P21 updates and Shopify API changes.

06

Ongoing: P21 Update Management

Shero monitors Prophet 21 updates for integration impact and maintains the connection as your item master and price tier configurations evolve over time.

Frequently asked questions.

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What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

GEN-Y Hitch

"This has been the most impressive vendor partnership I have experienced. Every meeting felt purposeful, every milestone was clear, and the process was incredibly well-supported from start to finish. Shero delivered a seamless Shopify migration."

Kendra Borkholder

Kendra Borkholder - Operations Support / GEN-Y Hitch

Benchmade Knife Co.

"I wanted to take a moment to thank you all for a very successful launch! I know there was a lot of great work put in by everyone to make this happen. Our accounting and sales teams are thrilled to have this functionality working, and that means our customers are also taking full advantage of these enhancements.
We appreciate the partnership in the development and testing, and are looking forward to more enhancements in the future."

Bren Rafaelly

Head of Digital Transformation / Benchmade Knife Co.

Justrite Safety Group

"The collaboration between us and Shero Commerce on the Justrite multi-store site went beyond what we had hoped for.  They are a terrific partner to work with.  Their team’s dedication to understanding our unique requirements and delivering a high-quality, customized solution has greatly enhanced our online presence. The new website not only showcases our products effectively but also streamlines the shopping experience for our customers. We couldn’t be happier with the results and look forward to working with Shero Commerce on future projects."

Douglas J. Stang

VP of eCommerce / Justrite Safety Group

CAS Corporation

"Working with Shero has been an absolute pleasure. Putting together and maintaining a website can be a daunting task. Shero has been able to simplify the process for us so that we can focus on the important tasks. Shero’s team is knowledgeable, friendly, and easy to work with… and that helps us as a combined team put together a website that does what we need!"

Tom McNally

GM / CAS Corporation

And you?

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