eCommerce CRO agency for stores on any platform

The global eCommerce average sits at 1.9 to 2% conversion. The top performers hit 4 to 5% on the same traffic, the same products and the same ad spend, which puts the entire gap in what happens after the click. We find where your buyers drop out, rank the fixes by what each one is worth, and have the first test live within 30 days.

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Invisible Bead Extensions logo
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Gen Y Logo
Shopify Platinum Partner

16+

Years in business

500+

Projects Delivered

65+

Team Members

98%

Client Retention

+28%

Mobile conversion rate

We rebuilt the mobile buying flow for Swag Golf and tested it until the gap with desktop closed. Mobile is where most stores lose the most and fix the least, usually because the desktop numbers look fine.

1 in 3

Tests that win

That is the honest rate on a well-run program, ours included. The losses are not waste, each one removes a hypothesis and sharpens the next.

3.9% vs 1.8%

Desktop vs mobile conversion rate

Mobile now drives 73% of eCommerce traffic but converts at less than half the desktop rate. Closing that gap, and focusing on designs and improving performance, is where most stores have their largest untapped revenue opportunity.

30 days

To the first live test

he audit comes first, then the backlog, then the test. Thirty days is the commitment, not an estimate, and it is in the engagement letter.

Working with Shero Commerce for the past three years has been a game changer for our B2B eCommerce business. Their expertise in website support and ecommerce strategy has significantly improved our online presence and optimized our B2B operations.

Joe Prebich, Vice President of Marketing, Benchmade Knife Company

What CRO actually fixes and what it does not

Paid media brings visitors and SEO grows that traffic over time, but neither one pays off if the store loses people at the product page, cart or checkout. The causes are rarely design. They are a checkout field that breaks on one mobile browser, a CTA that means two things, a product page answering a question your buyer was not asking. None of that shows up in a screenshot, which is why the audit starts in the data rather than in a review of the site.

  • Conversion audit: GA4 funnel analysis, session recording, heatmaps
  • Page speed optimization
  • A/B testing: structured experiments with statistical significance
  • Checkout optimization: cart abandonment, payment methods, trust signals
  • Product page optimization: social proof, imagery, CTAs
  • Mobile CRO: sticky ATC, thumb friendly design, accelerated checkout
  • Full funnel coverage: landing pages, collection pages, post purchase

What separates CRO that moves revenue from CRO that moves slides

Most CRO programs fail because they run tests without enough traffic, chase vanity metrics instead of revenue, or call a winner after two days of data. The fix is a continuous monthly discipline: audit first, test with statistical rigor, implement winners, repeat.

01

Audit before hypothesis, always

Every engagement starts with an audit: analytics, funnel mapping, heat maps and session recordings. Drop-off points get quantified before anything is recommended, so you find out what each leak is worth before you decide which ones to fix. You keep the audit either way.

02

A wholesale buyer and a gift buyer need different tests

Test hypotheses are built around the specific ideal customer persona: their intent, behavior, and objections. A B2B buyer navigating a wholesale catalog behaves differently than a DTC gift buyer on a mobile phone. Generic CRO templates do not account for that distinction.

03

We do not call winners early

A test that looks like a 20% lift on day three is usually noise, and acting on it is how stores end up with a year of changes and a flat conversion rate. Tests run to significance, which is normally 2 to 4 weeks depending on your traffic. Then the winner gets implemented and the next hypothesis starts.

04

Full funnel coverage across 6 test types

A/B testing, multivariate testing, heat mapping, session recording, user testing, and funnel analysis. Product pages, CTAs, checkout flow, navigation, trust signals, and mobile experience are all in scope on every engagement.

05

Integrated with your SEO and paid media

The teams running your SEO and paid media sit in the same account, so landing page tests are built from search intent and ad audience behavior rather than guessed at. AI-referred sessions get segmented separately, because across 96 million sessions on the stores we run they converted far better than organic search and they do not behave like a Google click on arrival.

06

Monthly reporting in plain language

Each monthly report covers what was tested, what won, what lost, what is running next and the revenue estimate attached to each. Losing tests get reported in full, because a report with no losses in it is a sales document. One contact runs the engagement from audit through implementation.

Our Work

View All
Luxury wines packaged in cans

Archer Roose

Archer Roose is a wine company known for producing high-quality, sustainably sourced wines in eco-friendly formats like cans and kegs. Their commitment to small, organic, and biodynamic vineyards has helped them stand out in a competitive market. They saw an increase of +18% in email marketing ROAS and 35% improvement in mobile browsing session duration.

Archer Roose
Sports equipment for lacrosse and field hockey

STX

Looking to scale alongside growing global markets and competitor consolidation, the premium American manufacturer of lacrosse, field hockey, and ice hockey equipment, partnered with Shero to migrate from Adobe Commerce (Magento) to Shopify, delivering a unified D2C and B2B experience, custom ERP integration, and a refined storefront that reflects the engineering quality of their products.

STX
Premium milled golf putters & golf accessories

Swag Golf

Swag Golf is known for its limited-edition, bold golf gear and lifestyle products with a devoted following. Looking to align their online store with their unapologetic brand identity, the brand partnered with Shero to overhaul their Shopify theme, develop a dedicated evergreen product strategy, and drive stronger conversions. The redesign led to a +28% increase in mobile conversion rate and tripled load speed.

Swag Golf
Body jewelry and tattoo supplies

Painful Pleasures

Painful Pleasures is a long-standing supplier of body jewelry and tattoo supplies with a catalog of 40,000+ products. The brand partnered with Shero to complete a stalled Magento to Shopify migration and deliver the complex custom features their business depends on. They reduced ongoing maintenance costs and eliminated urgent site issues that had previously caused headaches by 40%.

Painful Pleasures

First test can be running within 30 days.

The audit shows where your biggest drop off points are and which ones are worth fixing first.

Get a quote

How CRO engagements run

01

Onboarding and CRO Audit

Analytics, funnel, heat maps and session recordings, reviewed to find where visitors leave and why. The output is a hypothesis backlog with a revenue estimate against each line, so you can see what we are proposing to chase and what it is worth.

02

Foundation and Quick Wins

High confidence, low risk changes go live in the first 30 days: trust signals, CTA copy, cost transparency, mobile friction points. Testing infrastructure is set up and a baseline conversion rate is established before longer tests begin.

03

Structured Testing Cycle

Each month 2 to 4 tests run from the hypothesis backlog. A/B or multivariate depending on traffic volume. Tests run until statistical significance is reached, typically 2 to 4 weeks. Winners are implemented immediately and not left waiting.

04

Analysis and Next Hypothesis

After each test, results are documented, learnings recorded, and the hypothesis backlog updated. Losing tests inform the next round as much as winners do. Nothing is wasted.

05

Monthly Reporting and Strategy

A plain language monthly report covers what was tested, what won, revenue impact estimate, and what is next. Dedicated contact throughout and a quarterly strategy review to align CRO priorities with broader marketing goals.

Frequently asked questions.

Can't find what you're looking for? Reach out to our team.

What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Benchmade Knife Co.

"Working with Shero Commerce for the past three years has been a game-changer for our B2B eCommerce business.Their expertise in email marketing, website support, and eCommerce strategy has significantly improved our online presence and optimized our B2B operations.The team’s dedication to our success is evident, and we’re excited to continue our partnership with them. If you’re looking for a reliable and results-driven eCommerce agency, look no further than Shero."

Joe Prebich

VP of Marketing / Benchmade Knife Co.

STX

"Since partnering with Shero Commerce, our eCommerce revenue has grown by 200%. Their 24/7 support and innovative solutions have been game-changers for our business. "

James McKenna

Senior Commerce & CX Manager / STX

Chromebook Parts

"The Shero team was quick to share insight on so much I didn’t know about paid ad tactics, and they were flexible when we wanted to change approaches on ad campaigns. Overall, I am really grateful for all the help they’ve been able to provide!"

Kara Stalboerger

Digital Marketing Specialist / Chromebook Parts

Gardien Products

"Shero was truly a pleasure to work with! We trusted our team at Shero to be the experts in so many different aspects of e-commerce (shipping, taxes, customer service solutions, Shopify themes, etc) and they always were, without fail. Our weekly check-in meetings were efficiently run and extremely informative. Throughout the whole process, Shero stayed unwaveringly on target with our deadline and mindful of our budget. Our site turned out even better than we could’ve imagined, and we’re looking forward to seeing our customers’ reactions at upcoming trade shows!"

Caroline Mungenast

Branding Creative Manager / Gardien Products

And you?

Let's build something great together.

Ready to scale your eCommerce business? Tell us about your project and we'll get back to you within 24 hours.

Locations
New York • London • Helsinki • Tirana