Stay AI Subscription Setup for Shopify

Stay AI is a subscription platform for Shopify brands where billing is not the hard part retention is. It runs reason-based cancellation flows, a drag-and-drop customer portal, and a RetentionEngine that flags high-risk subscribers before they cancel. All features are on a single plan with a 30-day free trial. Shero migrates active subscriptions, builds the retention flows, and connects Klaviyo so the program retains subscribers from day one.

Book a Discovery Call Our Work
Painful Pleasures Logo
28b8f12309e9ac4afaade20e5d04ffc2 M 1
Nasco logo 1638354423 50901 1
Alto
Stat Icon 523fb117 89a5 4250 a4bf e638c091f721

16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

5.0

App Store ratings

Stay AI holds a 5.0-star rating on the Shopify App Store, with a single pricing plan that includes all features and a 30-day free trial. Hundreds of Shopify brands have migrated to Stay AI with zero downtime.

500+

Brands migrated to Stay AI with zero subscription downtime

Stay AI has completed 500+ migrations from Recharge and other platforms with no lost subscription data and no billing disruption. The migration process is included in the onboarding fee. For brands moving from Recharge, the migration covers active subscribers, payment methods, subscription intervals, and billing history.

98%

Client Retention

98% of Shero's clients stay on retainer after their project closes. Stay AI programs need ongoing tuning: cancellation flow logic updated as churn patterns evolve, ExperienceEngine promotions refreshed, and Klaviyo flows adjusted as the subscriber base grows.

Shopify

Premier Partner

Shero holds Shopify Premier Partner status, one of fewer than 150 agencies globally. Stay AI implementations involving migration from Recharge, cancellation flow design, and Klaviyo lifecycle integration require the subscription and platform depth that Premier status reflects.

Working with Shero Commerce for the past three years has been a game changer for our B2B ecommerce business. Their expertise in website support and ecommerce strategy has significantly improved our online presence.

Joe Prebich, VP of Marketing, Benchmade Knife Company

What Stay AI does and what setup covers

Stay AI is the right choice for 6-8 figure DTC brands where subscription churn is the primary problem. It is built for retention first, billing second. The 30-day free trial and zero-downtime migration from Recharge make the switch lower-risk than moving to Recharge or other enterprise platforms.

  • Stay AI installation and migration from Recharge, Bold, or another subscription platform
  • Subscription plan configuration: intervals, discounts, and prepaid options
  • No-code customer portal setup: skip, pause, swap, and cancel flows
  • Cancellation flow configuration with reason-based save offers via ExperienceEngine
  • RetentionEngine setup: churn prediction rules and proactive win-back triggers
  • Klaviyo integration for subscription lifecycle emails and churn risk sequences

Why brands work with Shero on Stay AI

Stay AI's value is in its retention tooling, not its billing. The cancellation flows, RetentionEngine rules, and Klaviyo lifecycle sequences that reduce churn require deliberate configuration decisions. Shero builds these before the first subscriber reaches a risk point.

01

Migration from Recharge or other platforms with no subscription downtime

Stay AI has completed 500+ migrations with zero subscription revenue lost. Active subscribers, payment methods, intervals, and billing history transfer from the existing platform. Migration is included in onboarding. Shero manages the migration timing and confirms every subscriber transferred correctly before the old platform is decommissioned.

02

Cancellation flows that save subscribers by addressing why they are leaving

Generic cancel-prevention popups offer a blanket discount to everyone. Stay AI's cancellation flows branch by the reason a subscriber selects: too expensive gets a discount offer, skipping a delivery gets a pause offer, wrong product gets a swap offer. Shero builds the cancellation flow logic per exit reason before launch so saves happen at the right moment with the right offer.

03

RetentionEngine configured to flag high-risk subscribers before they cancel

Stay AI's RetentionEngine identifies accounts with elevated churn risk before they reach the cancel screen. Shero configures the risk rules and connects them to win-back flows in Klaviyo so at-risk subscribers receive a proactive outreach rather than a reactive save attempt. For brands on Recharge looking to move, Shero also runs that migration.

04

Customer portal built so subscribers manage their own accounts without support tickets

Stay AI's no-code portal lets subscribers skip, pause, swap products, and update payment details without contacting support. Shero builds the portal so the highest-ticket actions are surfaced first, which reduces support volume from launch. For brands building a full subscriber retention strategy, this sits alongside the CRO and retention work Shero runs.

05

ExperienceEngine promotions built across the subscriber journey

Stay AI's ExperienceEngine lets brands create promotions triggered at specific moments in the subscription lifecycle: after the third order, before a renewal, at a milestone. Shero configures the ExperienceEngine promotions and connects them to the brand's retention calendar so the program is active from day one rather than left blank.

06

Klaviyo connected for subscriber lifecycle and churn risk sequences

Stay AI passes subscription events to Klaviyo: subscription created, charge upcoming, charge failed, subscriber paused, and cancellation. Shero connects these as Klaviyo flow triggers alongside the RetentionEngine churn risk signals, so lifecycle emails and win-back sequences fire from real subscriber behavior rather than generic schedule-based flows.

Our Work

View All
Body jewelry and tattoo supplies

Painful Pleasures

Painful Pleasures is a long-standing supplier of body jewelry and tattoo supplies with a catalog of 40,000+ products. The brand partnered with Shero to complete a stalled Magento to Shopify migration and deliver the complex custom features their business depends on. They reduced ongoing maintenance costs and eliminated urgent site issues that had previously caused headaches by 40%.

Painful Pleasures
Specialty coffee roasting (D2C and B2B)

Valentine Coffee Co.

With an existing Shopify build that no longer reflected its premium positioning, the Milwaukee specialty coffee roaster, serving both D2C customers and a growing B2B wholesale base, partnered with Shero to deliver a full design and functionality refresh in 8 to 10 weeks ahead of the holiday season. The project included a refined dark-mode aesthetic, native RoasterTools integration, and a B2B wholesale flow integrated into the storefront.

Valentine Coffee Co.
Towing equipment and aftermarket accessories

GEN-Y Hitch

Looking to scale beyond a WooCommerce setup that no longer aligned with their goals, the American manufacturer of heavy-duty towing hitches and accessories partnered with Shero to migrate to Shopify, delivering a unified B2B and D2C experience, NetSuite ERP integration, and use-case-driven navigation.

GEN-Y Hitch
Premium Chocolates

Sarris Candies

Looking to scale beyond a custom .NET platform that had become a ceiling rather than a foundation, the family-owned Pennsylvania institution partnered with Shero to migrate to Shopify Plus, delivering a mobile-first storefront, custom personalization features, and advanced ordering capabilities for both gift buyers and bulk purchasers.

Sarris Candies

Stay AI's billing works from day one. The retention flows, ExperienceEngine, and Klaviyo integration are what reduce churn. Shero builds those before the first subscriber is at risk.

The setup session is free. It maps your subscriber count, current platform, and Klaviyo setup before any Stay AI configuration begins.

Book a Setup Session

How a Stay AI setup engagement runs

01

Subscription Audit and Platform Assessment

Current subscriber count, churn rate, platform, and Klaviyo setup reviewed. Stay AI versus Recharge versus Appstle assessed based on volume and retention complexity.

02

Migration and Subscription Setup

Active subscribers migrated from existing platform. Subscription plans configured. Customer portal built.

03

Retention Flow Configuration

Cancellation flows built per exit reason. RetentionEngine churn rules configured. ExperienceEngine promotions set up.

04

Klaviyo Integration

Stay AI subscription events connected to Klaviyo. Lifecycle flows and churn risk sequences built.

05

Ongoing Optimization

Churn rate monitored. Cancellation flow save rates reviewed. RetentionEngine rules tuned as subscriber data accumulates.

Frequently asked questions.

Can't find what you're looking for? Reach out to our team.

What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Painful Pleasures

"Our journey from Magento to Shopify was riddled with complexities and challenges. With a vast catalog and intricate B2B logic, we needed expertise that could navigate through these intricacies. Shero Commerce was our beacon. They not only provided innovative solutions but also utilized their vast Magento knowledge to bridge gaps in Shopify’s native features. Now, our platform is seamless, our costs are reduced, and the headaches are a thing of the past. A heartfelt thank you to the Shero team!"

Patrick Rice

CEO / Painful Pleasures

Swag Golf

"We partnered with Shero for the SWAG site development. The dev was highly nuanced, specialized and complex. The Shero team went above and beyond. They were collaborative, organized and professional, consistently setting expectations clearly and usually exceeding them."

Matt Kaminsky

Co-founder & Managing Director / Swag Golf

Cloré Beauty Supply

"Working with Shero Commerce on our Shopify project was an absolute pleasure. Their team demonstrated exceptional expertise and professionalism throughout the entire process. They seamlessly transformed our vision into a stunning and user-friendly online store. Since the launch, our website has been stable, and we couldn’t be happier with the results. We highly recommend Shero Commerce for any Shopify project!"

Clemens Kim

COO / Cloré Beauty Supply

Alto Music

"As a long-time client, we at Alto Music have always appreciated their technical expertise, but their recent migration of our site from Magento 2 to Shopify was exceptional. Shero preserved the essence of our beloved loyalty and rewards program, seamlessly integrating it into Shopify’s more efficient framework. The transition not only retained our unique features but also significantly simplified site management and reduced costs. We’re thrilled with the results and highly recommend Shero for any e-commerce needs."

Bobby Montemurro

VP Sales & Marketing / Alto Music

And you?

Let's build something great together.

Ready to scale your eCommerce business? Tell us about your project and we'll get back to you within 24 hours.

Email
[email protected]
Locations
New York • London • Helsinki • Tirana