Loop Returns Integration and Setup for Shopify

Loop shows the exchange option before the refund. Whether customers take it depends on the bonus credit incentive, the Shop Now browsing experience, and how the portal is sequenced. Shero configures the exchange flow around the store's margin profile and product mix to maximize the share of returns that stay in the store as revenue.

Final sale items, gift purchases, apparel versus hard goods, and regional return windows all require distinct policy rules. Loop's policy engine supports conditional logic across product type, vendor, order tag, and customer tag. Shero maps the store's return requirements before configuring any rules so the portal reflects actual policy rather than Loop's defaults.

Loop's native exchange integration connects exchanges to the original Shopify order rather than creating separate EXC orders. Financial calculations run through Shopify's exchange engine, which means Shopify's reporting reflects exchange outcomes accurately. Brands that migrated to native exchanges eliminated the need for Loop's adjustment reports to reconcile Shopify data. Shero configures native exchanges as the default for all new Loop implementations.

Loop passes return events to Klaviyo: return initiated, exchange completed, refund issued, return delivered, and bonus credit applied. Each is a trigger for a different retention flow. A high-value customer who chose store credit gets a different sequence than a first-time buyer who requested a refund. Shero maps these flows in discovery and builds them as part of the Loop implementation rather than leaving them as a separate project. Our email practice handles the Klaviyo configuration.

Stores with multiple warehouses, 3PL partners, or Shopify Collective suppliers need returns routed to the correct destination per product type, vendor, or region. Loop's Destination feature handles this routing logic. Shero configures destinations and product rules so returns reach the correct facility without manual intervention, which reduces the per-return processing cost for operations teams.

Exchange conversion rates and bonus credit acceptance tell you whether the configuration is working. Shero reviews return outcome data post-launch and adjusts incentive thresholds, policy windows, and Klaviyo flows based on what the numbers show rather than what looked correct at setup.