Corso Post-Purchase Setup for Shopify

Corso is a post-purchase platform for Shopify Plus brands that need more than shipping protection, covering returns, exchanges, warranties, and product registration under the merchant's brand. It integrates with Gorgias, Gladly, and Kustomer for full claim context alongside support tickets. Shero implements the protection, returns portal, warranty setup, and CX integration.

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16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

50%+

Checkout opt-in rate for Corso shipping protection when configured correctly

Corso reports that well over half of customers opt in to shipping protection when the checkout presentation is correct. The Shipping Plus option, which uses Shopify's carrier-calculated shipping to embed protection in the shipping rate rather than as a separate line item, typically drives the highest opt-in rates for brands that have access to it.

3

CX platforms Corso integrates with natively: Gorgias, Gladly, and Kustomer

Corso integrates natively with Gorgias, Gladly, and Kustomer so support agents have full claim context order details, protection status, and claim history alongside customer tickets without switching platforms. For teams running those CX tools, the integration reduces the time to resolve shipping and warranty claims significantly.

98%

Client Retention

98% of Shero's clients stay on retainer after their project closes. Corso configurations need ongoing maintenance as returns policies change, warranty programs are updated, and new product lines are added to the registration flow.

Shopify

Premier Partner

Shero holds Shopify Premier Partner status, one of fewer than 150 agencies globally. Corso implementations involving Shipping Plus carrier-calculated setup, returns policy configuration, warranty registration flows, and Gorgias integration require both Shopify Plus depth and post-purchase operational knowledge.

The collaboration between us and Shero Commerce on the JustRite multi store site went beyond what we had hoped for. Their dedication to understanding our unique requirements has greatly enhanced our online presence.

Douglas J. Stang, VP of eCommerce, Justrite Safety Group

What Corso covers and when it is the right choice

Corso is the right choice for Shopify Plus brands that need shipping protection alongside returns, exchanges, warranty management, or product registration, and want all of that managed under their own brand rather than a third-party's.

  • Corso shipping protection setup: opt-in widget and Shipping Plus carrier-calculated configuration
  • Returns and exchange portal setup with returns policy and resolution options
  • Warranty management configuration for brands with product warranty programs
  • Product registration flow setup for brands requiring registration post-purchase
  • Gorgias, Gladly, or Kustomer integration for claim context in the support queue
  • Claim resolution workflow setup: refund, reorder, and store credit options

Why brands work with Shero on Corso

Corso's breadth means more configuration decisions than a simple protection app. Returns policy logic, warranty term setup, and registration flow design all need to be documented before any platform configuration begins. Shero handles this in discovery.

01

Shipping protection configured with Shipping Plus for highest opt-in rates

Corso offers two checkout presentations: a traditional opt-in line item and Shipping Plus, which uses Shopify's carrier-calculated shipping to embed protection in the shipping rate. Shipping Plus typically drives higher opt-in rates because protection appears as part of the shipping cost rather than a separate add-on. Shero assesses which approach is right based on the store's checkout configuration and Shopify plan.

02

Returns portal configured to offer exchanges before refunds

Corso's returns portal can present an exchange option before a refund option, retaining revenue that a standard return would lose. Shero configures the returns portal with the brand's policy, eligible exchange products, and resolution workflow so the portal reflects actual operations rather than platform defaults.

03

Warranty management set up for brands with product guarantees

Corso handles warranty registration and claims alongside shipping protection and returns, giving brands a single platform for all post-purchase issue types. Shero sets up the warranty terms, eligible product categories, and claim resolution workflow as part of the Corso implementation for brands with active warranty programs.

04

Gorgias integration so claims appear in the support queue with full context

Corso's native Gorgias integration brings shipping protection status, return requests, and warranty claims into Gorgias alongside customer tickets. Support agents can see the full claim context without leaving Gorgias. Shero configures the Gorgias integration as part of the Corso setup for teams using that CX platform. This is part of the broader customer support and CX integration work Shero does.

05

Corso versus Route: when the broader platform is worth the setup

Route is free, installs quickly, and handles basic loss, theft, and damage claims with minimal configuration. Corso requires more setup and is designed for brands that need the full post-purchase stack. Shero recommends Route for brands that need protection fast with minimal complexity, and Corso for Shopify Plus brands with warranty programs or CX platform integration requirements.

06

All claims handled under the merchant's brand, not Corso's

Corso resolves claims using the merchant's brand identity rather than presenting itself as a third-party. Customers interact with the store's claim portal, receive communications with the store's branding, and never need to engage with Corso directly. Shero configures the brand settings and communication templates as part of the implementation.

Our Work

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Sports equipment for lacrosse and field hockey

STX

Looking to scale alongside growing global markets and competitor consolidation, the premium American manufacturer of lacrosse, field hockey, and ice hockey equipment, partnered with Shero to migrate from Adobe Commerce (Magento) to Shopify, delivering a unified D2C and B2B experience, custom ERP integration, and a refined storefront that reflects the engineering quality of their products.

STX
Specialty coffee roasting (D2C and B2B)

Valentine Coffee Co.

With an existing Shopify build that no longer reflected its premium positioning, the Milwaukee specialty coffee roaster, serving both D2C customers and a growing B2B wholesale base, partnered with Shero to deliver a full design and functionality refresh in 8 to 10 weeks ahead of the holiday season. The project included a refined dark-mode aesthetic, native RoasterTools integration, and a B2B wholesale flow integrated into the storefront.

Valentine Coffee Co.
Towing equipment and aftermarket accessories

GEN-Y Hitch

Looking to scale beyond a WooCommerce setup that no longer aligned with their goals, the American manufacturer of heavy-duty towing hitches and accessories partnered with Shero to migrate to Shopify, delivering a unified B2B and D2C experience, NetSuite ERP integration, and use-case-driven navigation.

GEN-Y Hitch
Premium Chocolates

Sarris Candies

Looking to scale beyond a custom .NET platform that had become a ceiling rather than a foundation, the family-owned Pennsylvania institution partnered with Shero to migrate to Shopify Plus, delivering a mobile-first storefront, custom personalization features, and advanced ordering capabilities for both gift buyers and bulk purchasers.

Sarris Candies

Corso handles shipping protection, returns, warranties, and registration in one platform under the merchant's brand. Shero configures the full stack so it reflects actual operations from day one.

The discovery session is free. It maps your returns policy, warranty program, and CX tool setup before any Corso configuration begins.

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How a Corso setup engagement runs

01

Discovery and Policy Documentation

Returns policy, warranty terms, product registration requirements, and CX tool integration documented before any Corso configuration begins.

02

Shipping Protection Setup

Opt-in widget or Shipping Plus carrier-calculated option configured. Checkout display tested.

03

Returns and Warranty Setup

Returns portal configured with exchange-first flow. Warranty management and product registration set up where applicable.

04

CX Tool Integration

Gorgias, Gladly, or Kustomer connected. Claim context verified in the support tool before go-live.

05

Ongoing Support

Returns policy updates, warranty term changes, and new product category additions maintained on retainer.

Frequently asked questions.

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What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Benchmade Knife Co.

"Working with Shero Commerce for the past three years has been a game-changer for our B2B eCommerce business.Their expertise in email marketing, website support, and eCommerce strategy has significantly improved our online presence and optimized our B2B operations.The team’s dedication to our success is evident, and we’re excited to continue our partnership with them. If you’re looking for a reliable and results-driven eCommerce agency, look no further than Shero."

Joe Prebich

VP of Marketing / Benchmade Knife Co.

STX

"Since partnering with Shero Commerce, our eCommerce revenue has grown by 200%. Their 24/7 support and innovative solutions have been game-changers for our business. "

James McKenna

Senior Commerce & CX Manager / STX

CAS Corporation

"Working with Shero has been an absolute pleasure. Putting together and maintaining a website can be a daunting task. Shero has been able to simplify the process for us so that we can focus on the important tasks. Shero’s team is knowledgeable, friendly, and easy to work with… and that helps us as a combined team put together a website that does what we need!"

Tom McNally

GM / CAS Corporation

Painful Pleasures

"Our journey from Magento to Shopify was riddled with complexities and challenges. With a vast catalog and intricate B2B logic, we needed expertise that could navigate through these intricacies. Shero Commerce was our beacon. They not only provided innovative solutions but also utilized their vast Magento knowledge to bridge gaps in Shopify’s native features. Now, our platform is seamless, our costs are reduced, and the headaches are a thing of the past. A heartfelt thank you to the Shero team!"

Patrick Rice

CEO / Painful Pleasures

And you?

Let's build something great together.

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