Shopify Microsoft Dynamics 365 Integration

Your Dynamics 365 integration is probably built for the wrong module. Finance, Supply Chain, Business Central, and Sales each have different APIs. Most failed Dynamics integrations connect to the right Microsoft product but the wrong Dynamics product underneath it.

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Logo STX
Shopify Premier Partner

16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

16+

years in eCommerce

Dynamics AX, Dynamics NAV, Business Central, and Dynamics 365 Finance and Supply Chain, Shero has built integrations across the full Microsoft ERP family

40+

ERP integrations delivered

Dynamics 365 in its various forms is one of the most common ERPs across Shero's B2B manufacturer, distributor, and hybrid brand client base

98%

client retention post-launch

Dynamics 365 integrations require ongoing maintenance as Microsoft's monthly and quarterly releases affect API behaviour

30%

eCommerce revenue growth at STX

STX grew eCommerce revenue 30% after Shero's migration and Dynamics-connected Shopify Plus build

"Since partnering with Shero Commerce, our eCommerce revenue has grown by 200%. Their 24/7 support and innovative solutions have been game-changers for our business."

James McKenna, Senior Commerce & CX Manager, STX, LLC

What a Shopify Dynamics 365 integration actually covers

The most common Shopify Dynamics integration scenarios are Business Central for mid-market B2B and wholesale brands, and Finance and Supply Chain for enterprise manufacturers. Both use Microsoft's OData-based APIs, but with different data models and configuration requirements.

• Dynamics 365 Business Central + Shopify
• Dynamics 365 Finance + Shopify
• Dynamics 365 Supply Chain Management + Shopify
• Order sync: Shopify to Dynamics for processing
• Inventory and pricing sync to Shopify
• Customer and account master data sync

Why Dynamics 365 businesses choose Shero for their Shopify integration

Dynamics 365 integrations fail for the same reason SAP and NetSuite integrations fail: the connector was configured against a clean demo environment rather than the client's actual configuration. Custom fields, dimension structures, price groups, and posting setups vary significantly between Dynamics implementations.

01

Correct module identified before any build begins

Dynamics 365 Finance, Supply Chain, and Business Central are separate products with different APIs, data models, and integration requirements. Shero confirms which Dynamics 365 module you are running, whether it is cloud or on-premise, and which version before recommending a build approach. This prevents the wasted effort of building against the wrong API layer.

02

Business Central price groups synced to Shopify B2B catalogs

Dynamics 365 Business Central manages customer pricing through customer price groups and trade discount groups. For B2B clients, these need to sync into Shopify Plus B2B catalog price lists so that each account sees the correct pricing automatically. Shero maps the price group structure in Business Central to Shopify's catalog model as part of the data mapping session.

03

Dimensions and posting setup handled for financial accuracy

Dynamics 365 uses dimensions to classify transactions for financial reporting. Orders placed in Shopify need to carry the correct dimension values when they arrive in Dynamics so that the financial data posted to the ledger is accurate. Shero documents the dimension requirements for Shopify orders in discovery and builds the dimension assignment logic into the order sync.

04

Inventory sync across Dynamics locations to Shopify

Dynamics 365 manages inventory at the location level, which may map to single or multiple Shopify inventory locations depending on your fulfillment setup. Shero documents the location-to-Shopify mapping in discovery so that inventory levels in Shopify reflect the correct Dynamics stock and do not aggregate unavailable stock.

05

Microsoft update cycle management built into ongoing support

Microsoft releases Dynamics 365 Business Central updates monthly and major versions twice a year. Finance and Supply Chain follows a similar cadence. These releases can affect API behaviour and field availability. Shero provides ongoing Dynamics integration maintenance so that Microsoft updates are managed by the team that built the integration. For a broader view of ERP integration options, see our Shopify ERP integration guide.

06

Boomi, custom middleware, or direct API — approach selected by requirement

Dynamics 365 Business Central has a native Shopify connector built by Microsoft that covers standard order and inventory flows well. For Finance and Supply Chain, or for Business Central configurations with non-standard requirements, Shero uses Boomi, custom middleware, or direct OData API integration. For teams evaluating Dynamics alongside NetSuite, see our Shopify NetSuite integration page for a direct comparison of the two integration approaches.

Our Work

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Sports equipment for lacrosse and field hockey

STX

STX Sporting Goods is a leading global manufacturer of innovative sports equipment and apparel, catering to athletes and enthusiasts in lacrosse, field hockey, and other team sports. Renowned for its cutting-edge technology and premium products, STX sought to revamp its digital presence to align with its reputation for excellence.

STX
Musical instruments and audio equipment

Alto Music

A long-standing musical instrument retailer with a loyal customer base, Alto Music partnered with Shero to migrate from Magento 2 to Shopify, preserving their beloved Altobucks loyalty program and delivering a more manageable, cost-effective platform without sacrificing any of the features their customers loved.

Alto Music
Well-known American knife manufacturer

Benchmade

For more than three decades, Benchmade has been known for producing high-quality knives for everyday carry, hunting, rescue, and outdoor use. Launched on Magento Commerce Cloud in 2018, the brand partnered with Shero to tap into the surge in outdoor consumer demand and scale their online presence.

Benchmade
CCL - Center for Creative Leadership

CCL - Center for Creative Leadership

Discover how Shero Commerce migrated the Center for Creative Leadership from iApps to Magento 2, integrating Microsoft Dynamics365 and VitalSource to streamline operations, enable international selling, and deliver a significantly improved eCommerce experience for a global nonprofit.

CCL - Center for Creative Leadership

Most Shopify Dynamics 365 integrations scope to 6-14 weeks depending on which D365 module you are running, your deployment model, and the data flows required.

Scope my Dynamics 365 integration

How Shero builds Shopify Dynamics 365 integrations

01

Discovery: D365 Module and Config Mapping

We confirm which Dynamics 365 module you are running, your deployment model, pricing and dimension setup, inventory location structure, and order processing workflow before selecting a build approach. This session prevents the wasted effort of building against the wrong API layer or data model.

02

Architecture: API and Field Mapping Design

We select the integration approach — Microsoft's native Shopify connector, Boomi, custom OData integration, or middleware — and produce a complete field mapping document. For B2B clients, the price group-to-catalog translation logic is designed explicitly before development begins.

03

Build: Integration Development

We build the integration against your production Dynamics configuration. Order sync, inventory sync, pricing sync, and customer data flows are built and tested individually before end-to-end testing. Error logging, retry logic, and dimension assignment are included in every order flow.

04

UAT: Dynamics-Specific Validation

We test every order scenario through the full Dynamics workflow: order creation, dimension assignment, inventory reservation, fulfillment processing, and status return to Shopify. Pricing resolution for multiple customer price groups and location-level inventory allocation are both tested explicitly.

05

Launch: Go-Live and Monitoring

Go-live includes active monitoring for the first sync cycles, a runbook for your Dynamics administrator and ops team, and a defined support arrangement for Microsoft's update cycle and Shopify API version changes.

06

Ongoing: Microsoft Update Cycle Management

Dynamics 365 Business Central updates monthly. Finance and Supply Chain follows a quarterly major release schedule. Shero monitors these releases and validates that your integration continues to function correctly, updating before releases affect your production environment.

Frequently asked questions.

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What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

STX

"Since partnering with Shero Commerce, our eCommerce revenue has grown by 200%. Their 24/7 support and innovative solutions have been game-changers for our business. "

James McKenna

Senior Commerce & CX Manager / STX

Alto Music

"As a long-time client, we at Alto Music have always appreciated their technical expertise, but their recent migration of our site from Magento 2 to Shopify was exceptional. Shero preserved the essence of our beloved loyalty and rewards program, seamlessly integrating it into Shopify’s more efficient framework. The transition not only retained our unique features but also significantly simplified site management and reduced costs. We’re thrilled with the results and highly recommend Shero for any e-commerce needs."

Bobby Montemurro

VP Sales & Marketing / Alto Music

Benchmade Knife Co.

"I wanted to take a moment to thank you all for a very successful launch! I know there was a lot of great work put in by everyone to make this happen. Our accounting and sales teams are thrilled to have this functionality working, and that means our customers are also taking full advantage of these enhancements.
We appreciate the partnership in the development and testing, and are looking forward to more enhancements in the future."

Bren Rafaelly

Head of Digital Transformation / Benchmade Knife Co.

Justrite Safety Group

"The collaboration between us and Shero Commerce on the Justrite multi-store site went beyond what we had hoped for.  They are a terrific partner to work with.  Their team’s dedication to understanding our unique requirements and delivering a high-quality, customized solution has greatly enhanced our online presence. The new website not only showcases our products effectively but also streamlines the shopping experience for our customers. We couldn’t be happier with the results and look forward to working with Shero Commerce on future projects."

Douglas J. Stang

VP of eCommerce / Justrite Safety Group

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