Richpanel AI Customer Support Setup for Shopify

Most helpdesks bolt AI onto decade-old ticketing systems, so agents keep answering the same WISMO and refund tickets. Richpanel rebuilds the helpdesk around AI instead, and Shero implements it, trains it on your policies, and configures self-service so your team handles exceptions, not repetition.

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16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

70-80%

Autonomous resolution rate at maturity

Richpanel's Customer AI reaches 70 to 80 percent autonomous resolution at maturity for repeat query types: order tracking, refunds, cancellations, subscription changes, and returns. That figure depends on the quality of the policy training. Shero configures the AI on your actual return policy, shipping SLAs, and product FAQs before it handles a live conversation.

$99

Per agent per month, not per ticket

Richpanel charges $99 per agent per month plus approximately $0.20 per AI conversation, with a $200 minimum. Gorgias charges $0.90 per AI resolution. At any meaningful AI volume the per-resolution model costs significantly more. Shero maps the right plan against your support volume before recommending either platform.

98%

Client Retention

98% of Shero's clients stay on retainer after their project closes. Richpanel configurations need ongoing updates as policies change, new product FAQs are added, and AI training is refined as conversation data accumulates.

Shopify

Premier Partner

Shero holds Shopify Premier Partner status, one of fewer than 150 agencies globally. Richpanel implementations involving AI policy training, Recharge subscription integration, and Loop Returns configuration require the same Shopify platform depth as any customer operations build.

Working with Shero Commerce for the past three years has been a game changer for our B2B ecommerce business. Their expertise in website support and ecommerce strategy has significantly improved our online presence.

Joe Prebich, VP of Marketing, Benchmade Knife Company

What Richpanel does and what setup involves

Richpanel runs Customer AI to resolve routine conversations autonomously and Copilot AI to assist agents on the rest. Shero handles setup end to end, migrating from Gorgias, Zendesk, or Gladly with no downtime.

  • Richpanel installation and Shopify order data connection
  • Customer AI training on return policy, shipping SLAs, and product FAQ
  • Self-service portal setup for order tracking, returns, and account management
  • Omnichannel inbox configuration: email, live chat, WhatsApp, Instagram, Facebook
  • Recharge and Loop Returns integration for subscription and returns ticket handling
  • Migration from Gorgias, Zendesk, or Gladly with no downtime

Why Shopify brands work with Shero on Richpanel

Richpanel installed with generic training resolves a fraction of what it can. The AI resolution rate depends entirely on how well it is trained on the store's actual policies. Shero does that training before any conversation goes live.

01

AI trained on your policies before it handles a live conversation

Richpanel's Customer AI reads your website, help center, and policy documents to build its knowledge base. Generic training gives confident but wrong answers about your specific return window, carrier SLAs, and product details. Shero reviews the AI's knowledge base against your actual policies and fills the gaps before any live traffic reaches it.

02

Self-service portal configured so customers resolve issues without contacting support

The self-service portal lets customers track orders, initiate returns, manage subscriptions, and update account details without opening a ticket. Shero builds the portal workflows around the most common ticket types in your queue so deflection is immediate from launch rather than building over months.

03

Migration from Gorgias or Zendesk in about two weeks

Richpanel handles migrations from Gorgias, Zendesk, Gladly, and others. Conversation history transfers, open tickets carry over, and your team works in Richpanel before the old platform is turned off. Shero manages the migration timeline so there is no gap in support coverage.

04

Recharge and Loop Returns connected so subscription and returns tickets resolve autonomously

Subscription change requests and return initiations are the two highest-volume ticket categories for most DTC brands. With Recharge and Loop connected, Richpanel's Customer AI handles both without a human agent. Shero integrates these as part of the Richpanel setup.

05

Copilot AI configured so agents handle exceptions faster

The Copilot AI researches the customer's order history, drafts a reply based on relevant policy, and suggests actions before the agent reads the ticket. Shero configures the Copilot's context sources so the draft replies reflect the correct policy rather than a generic suggestion.

06

Per-seat pricing assessed against your support volume before any commitment

Richpanel's per-seat model is cheaper than Gorgias at high AI resolution volumes and more expensive at low ones. The right platform depends on your ticket volume, AI resolution rate, and team size. Shero maps those numbers before recommending Richpanel, as part of the broader customer support and integrations work Shero does for Shopify brands.

Our Work

View All
Sports equipment for lacrosse and field hockey

STX

Looking to scale alongside growing global markets and competitor consolidation, the premium American manufacturer of lacrosse, field hockey, and ice hockey equipment, partnered with Shero to migrate from Adobe Commerce (Magento) to Shopify, delivering a unified D2C and B2B experience, custom ERP integration, and a refined storefront that reflects the engineering quality of their products.

STX
Body jewelry and tattoo supplies

Painful Pleasures

Painful Pleasures is a long-standing supplier of body jewelry and tattoo supplies with a catalog of 40,000+ products. The brand partnered with Shero to complete a stalled Magento to Shopify migration and deliver the complex custom features their business depends on. They reduced ongoing maintenance costs and eliminated urgent site issues that had previously caused headaches by 40%.

Painful Pleasures
Specialty coffee roasting (D2C and B2B)

Valentine Coffee Co.

With an existing Shopify build that no longer reflected its premium positioning, the Milwaukee specialty coffee roaster, serving both D2C customers and a growing B2B wholesale base, partnered with Shero to deliver a full design and functionality refresh in 8 to 10 weeks ahead of the holiday season. The project included a refined dark-mode aesthetic, native RoasterTools integration, and a B2B wholesale flow integrated into the storefront.

Valentine Coffee Co.
Towing equipment and aftermarket accessories

GEN-Y Hitch

Looking to scale beyond a WooCommerce setup that no longer aligned with their goals, the American manufacturer of heavy-duty towing hitches and accessories partnered with Shero to migrate to Shopify, delivering a unified B2B and D2C experience, NetSuite ERP integration, and use-case-driven navigation.

GEN-Y Hitch

An AI helpdesk that resolves 30% of tickets was not trained well enough. Shero configures Richpanel to reach its potential before the first conversation.

The setup session is free. It maps your ticket volume, query types, and current platform before any Richpanel configuration begins.

Book a Setup Session

How a Richpanel setup engagement runs

01

Ticket Audit and Platform Assessment

Current ticket volume, query type breakdown, existing platform, and integration requirements reviewed. Platform recommendation confirmed before any setup begins.

02

Installation and Shopify Connection

Richpanel connected to Shopify. Order data synced. Omnichannel inbox configured. Recharge and Loop Returns integrated where applicable.

03

AI Training

Customer AI trained on return policy, shipping SLAs, and product FAQs. Self-service portal workflows built. Copilot context sources configured.

04

Migration and Go-Live

Conversation history and open tickets migrated from existing platform. Team trained. Richpanel goes live with the previous platform running in parallel until handover is confirmed.

05

Ongoing Optimization

AI resolution rate monitored. Knowledge base updated as policies and catalog change. New self-service flows added as ticket patterns evolve.

Frequently asked questions.

Can't find what you're looking for? Reach out to our team.

What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Invisible Bead Extensions®

Working with Shero Commerce on our migration from WordPress to Shopify was honestly such a pleasant experience. We’d been on WordPress for five years with tons of content and very specific styling, and moving all of it into one cohesive Shopify site was no small feat — this was a genuinely complex, highly technical migration. But they pulled it off on deadline with zero errors and zero issues. Their team showed up with everything we needed: a project manager, multiple developers, marketing leads, email specialists, and CRO experts, all coordinated through dedicated meetings and a real task management system. They also designed several high impact conversion pages so our digital presence didn’t just function better — it looked beautiful too. Since migrating, we’ve seen an increase in revenue thanks to having one simplified, cohesive platform. I’m so grateful for how seamlessly they executed this, and I’d recommend Shero Commerce to anyone facing a migration like ours.​​​​​​​​​​​​​​​​“

Jasmine Hadjis

CEO, IBE / Invisible Bead Extensions®

Benchmade Knife Co.

"Working with Shero Commerce for the past three years has been a game-changer for our B2B eCommerce business.Their expertise in email marketing, website support, and eCommerce strategy has significantly improved our online presence and optimized our B2B operations.The team’s dedication to our success is evident, and we’re excited to continue our partnership with them. If you’re looking for a reliable and results-driven eCommerce agency, look no further than Shero."

Joe Prebich

VP of Marketing / Benchmade Knife Co.

STX

"Since partnering with Shero Commerce, our eCommerce revenue has grown by 200%. Their 24/7 support and innovative solutions have been game-changers for our business. "

James McKenna

Senior Commerce & CX Manager / STX

Painful Pleasures

"Our journey from Magento to Shopify was riddled with complexities and challenges. With a vast catalog and intricate B2B logic, we needed expertise that could navigate through these intricacies. Shero Commerce was our beacon. They not only provided innovative solutions but also utilized their vast Magento knowledge to bridge gaps in Shopify’s native features. Now, our platform is seamless, our costs are reduced, and the headaches are a thing of the past. A heartfelt thank you to the Shero team!"

Patrick Rice

CEO / Painful Pleasures

And you?

Let's build something great together.

Ready to scale your eCommerce business? Tell us about your project and we'll get back to you within 24 hours.

Email
[email protected]
Locations
New York • London • Helsinki • Tirana