Wonderment Order Tracking Setup for Shopify

Wonderment (acquired by Loop, rebranded Track by Loop) is the Klaviyo-native post-purchase tracking tool: shipment visibility, branded tracking pages, and transactional triggers Shopify doesn't send natively. It's Shopify-only, built for DTC brands where marketing owns the post-purchase experience. Shero sets up the tracking page, Klaviyo flows for every shipment state, and internal delay/exception alerts.

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16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

15+

Klaviyo event triggers Wonderment sends that Shopify does not

Wonderment sends 15+ transactional event triggers to Klaviyo that Shopify's native shipping notifications do not cover: shipment stalled, delayed, delivered but not marked received, out for delivery, and exception states. Each event is a trigger for a distinct customer communication rather than a generic shipped notification.

$99

Starting monthly price for 2,500 shipments

Wonderment's Starter plan covers 2,500 shipments per month at $99, with additional shipments at $0.04 each. It is Shopify-only. Loop acquired Wonderment in 2024 and relaunched it as Track by Loop. Brands evaluating the platform may see both names during the transition period.

98%

Client Retention

98% of Shero's clients stay on retainer after their project closes. Wonderment configurations need ongoing maintenance as the carrier mix changes, Klaviyo flows are updated, and the tracking page content is refreshed seasonally.

Shopify

Premier Partner

Shero holds Shopify Premier Partner status, one of fewer than 150 agencies globally. Wonderment implementations combining branded tracking pages, 15+ Klaviyo event flows, and internal operations alerts require the post-purchase and platform depth that Premier status reflects.

Working with Shero Commerce for the past three years has been a game changer for our B2B ecommerce business. Their expertise in website support and ecommerce strategy has significantly improved our online presence.

Joe Prebich, VP of Marketing, Benchmade Knife Company

What Wonderment does and what setup covers

Wonderment monitors shipments in real time and sends event triggers to Klaviyo that Shopify does not: stalled, delayed, out for delivery, exception, and others. It also flags stalled shipments to the operations team proactively so the support team can reach out before a customer opens a ticket.

  • Wonderment installation and Shopify order and shipment data connection
  • Branded tracking page design and configuration
  • Klaviyo notification flow setup for all 15+ shipment event triggers
  • Proactive delay and stalled shipment detection with internal alerts
  • Slack, Gorgias, or email alert configuration for operations team visibility
  • Shipment analytics dashboard setup for carrier performance monitoring

Why brands work with Shero on Wonderment setup

Wonderment's Klaviyo event triggers are its primary value over Shopify's native shipping notifications. Building flows for every shipment state, including stalled, delayed, and exception, is where the post-purchase experience improves and WISMO volume drops. Shero builds all of these before the first shipment.

01

15+ Klaviyo notification flows built for every shipment state

Shopify sends two native shipping events. Wonderment sends 15+ covering every meaningful shipment state. Shero builds Klaviyo flows for all of them so every customer communication is event-specific rather than generic. See how Shero structures Klaviyo programs across the full post-purchase journey.

02

Proactive delay detection before customers ask where their order is

Wonderment monitors shipments for stalls and delays and flags them to the operations team before customers open a support ticket. An internal Slack or Gorgias alert fires when a shipment has not moved in a configured number of hours. The support team can proactively reach out to the customer rather than responding reactively to a complaint.

03

Branded tracking page replacing the carrier's default screen

Wonderment replaces the carrier's generic tracking URL with a branded page that matches the store's design and shows real-time status. Product recommendations, loyalty program prompts, and promotional content sit alongside the tracking information. The tracking page is visited multiple times per shipment, making it the highest-engagement surface in the post-purchase journey.

04

Operations team visibility into stalled and delayed shipments in real time

Wonderment's shipment visibility dashboard gives the operations team a daily digest of stalled, delayed, and exception shipments without needing to check each carrier portal individually. Internal alerts route to Slack, Gorgias, or email based on the team's workflow. Shero configures the alert thresholds and routing as part of the setup.

05

Wonderment as part of Loop for brands that also need returns

Since Loop acquired Wonderment in 2024, brands using Track by Loop for shipment tracking can access Loop's returns and exchanges platform under the same parent company. For brands where tracking and returns management are both pain points, Shero scopes the right combination of Loop products rather than treating them as separate implementations.

06

Wonderment versus Malomo: Klaviyo-native versus design-first

Wonderment is stronger for brands where Klaviyo is the primary communication channel and proactive delay alerting for the operations team is a priority. Malomo is stronger where tracking page design and product recommendation placement take priority. Shero makes the recommendation based on the brand's stack both tools are covered in the Shopify post-purchase integrations Shero runs.

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Shopify sends two shipping events. Wonderment sends 15+. Shero builds the Klaviyo flows for all of them.

The setup session is free. It maps your shipment volume, Klaviyo setup, and carrier mix before any Wonderment configuration begins.

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How a Wonderment setup engagement runs

01

Installation and Connection

Wonderment connected to Shopify. Order and shipment data synced. Carrier connections configured.

02

Tracking Page Design

Branded tracking page built. Content and recommendation placements configured.

03

Klaviyo Flow Setup

All 15+ Klaviyo notification flows built for each shipment state. Tested across carrier and shipment types.

04

Internal Alert Configuration

Delay and exception alerts routed to Slack, Gorgias, or email. Daily stalled shipment digest configured.

05

Ongoing Support

Carrier performance monitored. Klaviyo flows updated as the carrier mix evolves. Delay thresholds tuned.

Frequently asked questions.

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What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Vienna Beef

"Our experience with Shero Commerce has been exceptional. Their expertise in migrating our website to BigCommerce resulted in a seamless transition, and we’ve seen a significant improvement in our checkout process and overall user experience. Their web design skills have truly elevated our online presence, and we couldn’t be happier with the results."

Reid Schwartz

eCommerce Manager / Vienna Beef

Swag Golf

"We partnered with Shero for the SWAG site development. The dev was highly nuanced, specialized and complex. The Shero team went above and beyond. They were collaborative, organized and professional, consistently setting expectations clearly and usually exceeding them."

Matt Kaminsky

Co-founder & Managing Director / Swag Golf

Memphis Drum Shop

"Working with the Shero team was professional, efficient, and inspiring. The Shero development team was extremely competent and provided solid solutions for our needs, as well as addressing any bugs or issues that arose during the process. Working with Shero exclusively through video technology was a new concept for our team that forced us to embrace modern methods of communication that will likely benefit our future relationships and business endeavors."

Shaun Carman

eCommerce Manager / Memphis Drum Shop

Invisible Bead Extensions®

Working with Shero Commerce on our migration from WordPress to Shopify was honestly such a pleasant experience. We’d been on WordPress for five years with tons of content and very specific styling, and moving all of it into one cohesive Shopify site was no small feat — this was a genuinely complex, highly technical migration. But they pulled it off on deadline with zero errors and zero issues. Their team showed up with everything we needed: a project manager, multiple developers, marketing leads, email specialists, and CRO experts, all coordinated through dedicated meetings and a real task management system. They also designed several high impact conversion pages so our digital presence didn’t just function better — it looked beautiful too. Since migrating, we’ve seen an increase in revenue thanks to having one simplified, cohesive platform. I’m so grateful for how seamlessly they executed this, and I’d recommend Shero Commerce to anyone facing a migration like ours.​​​​​​​​​​​​​​​​“

Jasmine Hadjis

CEO, IBE / Invisible Bead Extensions®

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