Malomo Branded Tracking Setup for Shopify

Malomo is part of Redo's returns, shipping, and tracking platform. Branded tracking pages replace the carrier's generic confirmation screen with the store's own design and upsell placements. Shopify-only, and requires Klaviyo for transactional notifications since Malomo doesn't send them natively. Shero configures the tracking page, Klaviyo flows, and recommendation placements for a branded post-purchase experience.

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16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

40%

Reduction in WISMO support tickets after branded tracking pages go live

WISMO (Where Is My Order) queries are among the highest-volume support ticket categories for DTC brands. A branded tracking page that gives customers real-time shipment status reduces the need to contact support for order status updates. The 40% reduction figure is the commonly reported outcome for brands that move from carrier default pages to a branded tracking experience.

$99

Starting monthly price with no free plan

Malomo starts at $99 per month with no free plan or self-serve trial. Higher tiers are quote-based. Malomo is Shopify-only and focuses exclusively on branded tracking pages. It does not include built-in notification emails those require Klaviyo integration. Since January 2026, Malomo operates as part of the Redo platform.

98%

Client Retention

98% of Shero's clients stay on retainer after their project closes. Malomo configurations need ongoing attention as the carrier mix changes, recommendation placements are updated, and seasonal tracking page content is refreshed.

Shopify

Premier Partner

Shero holds Shopify Premier Partner status, one of fewer than 150 agencies globally. Malomo implementations combining branded tracking page design, Klaviyo notification flows, and product recommendation strategy require both design and platform depth.

Working with Shero Commerce on our Shopify project was an absolute pleasure. Their team demonstrated exceptional expertise and professionalism. They transformed our vision into a stunning and user-friendly online store.

Vienna Beef

What Malomo does and what setup covers

Malomo replaces the carrier's tracking URL with a branded page that shows real-time status and surfaces product recommendations alongside the shipment information. Klaviyo handles all transactional shipping notifications Malomo does not send them natively, so a Klaviyo account is required.

Malomo installation and Shopify order data connection
Branded tracking page design matching the store's visual identity
Carrier connection setup for real-time shipment status across 75+ carriers
Klaviyo shipping notification flow configuration for all shipment states
Product recommendation and upsell placement on tracking pages
Shipment visibility dashboard setup for support and operations teams

01

Tracking page designed to match the store, not the carrier

Malomo's tracking page is fully customizable. Logo, brand colors, fonts, and layout all match the store. Shero designs the tracking page to the same standard as the product pages so the customer experience is consistent from checkout through delivery, rather than dropping into a generic carrier screen after purchase.

02

Klaviyo shipping notifications configured for every shipment state

Malomo does not send transactional emails natively. Klaviyo handles all shipping notifications using Malomo's event triggers for every shipment state: in transit, out for delivery, delivered, and exception. Shero builds the Klaviyo flows as part of the setup. See how Shero structures Klaviyo email programs for DTC brands.

03

Product recommendations on tracking pages that generate post-purchase revenue

The tracking page is one of the most visited pages in the post-purchase journey. Customers check it multiple times per shipment. Malomo lets brands display product recommendations, promotional offers, or loyalty program prompts alongside the tracking information. Shero configures the recommendation logic and placement so the tracking page generates revenue rather than only answering where the order is.

04

WISMO support volume reduced by giving customers real-time status

A customer who can see exactly where their order is does not need to contact support to ask. Malomo's branded tracking page with real-time carrier updates reduces WISMO ticket volume for most brands that implement it. Shero connects the shipment visibility dashboard to Gorgias or the support team's tool of choice so agents have the same shipment data without leaving their workflow.

05

Malomo as part of the Redo platform for brands needing tracking plus returns

Since the January 2026 Redo acquisition, Malomo's tracking capability sits alongside Redo's returns, shipping protection, and warranty platform. Brands that need tracking and returns can use both within the Redo ecosystem. Shero scopes the right configuration based on whether tracking-only or the broader Redo stack is the right fit, and handles Shopify integrations for both.

06

Malomo versus AfterShip: tracking-first versus full post-purchase suite

Malomo is the right choice for Shopify brands that want a marketing-first branded tracking page with strong design control and a lower entry price. AfterShip covers a broader stack including returns, 1,200+ carrier integrations, and multi-platform support. Shero recommends the right tool based on shipment volume and carrier mix see the AfterShip setup page for comparison.

The tracking page is the most-visited post-purchase touchpoint. Malomo turns it into a branded experience. Shero makes it a revenue-generating one.

The setup session is free. It maps your shipment volume, Klaviyo setup, and carrier mix before any Malomo configuration begins.

Book a Setup Session

How a Malomo setup engagement runs

01

Installation and Shopify Connection

Malomo connected to Shopify. Order data synced. Carrier connections configured.

02

Tracking Page Design

Branded tracking page designed to match store identity. Product recommendation placements configured.

03

Klaviyo Notification Flows

Klaviyo flows built for all shipment states using Malomo event triggers. Tested across carrier types.

04

Support Dashboard Setup

Shipment visibility dashboard configured for support team. Internal alerts set up for delayed or lost shipments.

05

Ongoing Optimization

Tracking page content refreshed seasonally. Recommendation placements tested. Klaviyo flows updated as carrier mix evolves.

Frequently asked questions.

Can't find what you're looking for? Reach out to our team.

01

What happened with Malomo and Redo?

Redo acquired Malomo on January 19, 2026. Malomo now operates as part of Redo's platform alongside Redo's returns, shipping protection, and warranty products. Malomo continues to operate as a branded tracking page product. Brands that need tracking only can use Malomo as before. Brands that also need returns management can access Redo's returns product alongside it.

02

Does Malomo send shipping notification emails?

03

How many carriers does Malomo support?

Malomo supports 75+ carriers. This is significantly fewer than AfterShip, which supports 1,200+ carriers. For Shopify DTC brands shipping domestically with major carriers such as USPS, UPS, FedEx, and DHL, 75 carriers covers the majority of shipments. Brands shipping internationally across regional carriers may find AfterShip's broader carrier coverage more relevant.

04

What is Malomo's pricing?

05

When should a brand choose Malomo over AfterShip?

Malomo is the right choice for Shopify brands that want a marketing-first branded tracking page with strong design control, are comfortable handling notifications through Klaviyo, and have a primarily domestic carrier mix. AfterShip is the right choice for brands that need the broadest carrier coverage, a full post-purchase suite including returns and shipping protection, and multi-platform support beyond Shopify.

06

Can Malomo tracking pages show product recommendations?

What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Painful Pleasures

"Our journey from Magento to Shopify was riddled with complexities and challenges. With a vast catalog and intricate B2B logic, we needed expertise that could navigate through these intricacies. Shero Commerce was our beacon. They not only provided innovative solutions but also utilized their vast Magento knowledge to bridge gaps in Shopify’s native features. Now, our platform is seamless, our costs are reduced, and the headaches are a thing of the past. A heartfelt thank you to the Shero team!"

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CEO / Painful Pleasures

Swag Golf

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Co-founder & Managing Director / Swag Golf

Benchmade Knife Co.

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VP of Marketing / Benchmade Knife Co.

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