Narvar Post-Purchase Setup for Shopify

Post-purchase experiences often feel disjointed: order tracking in one tool, returns in another, none of it branded. That inconsistency erodes trust right when customers are paying closest attention. Narvar fixes this with order tracking, returns, and shipping protection in one branded stack. Shero connects Shopify to Narvar, configures the tracking and returns experience, and integrates it with Gorgias and Klaviyo.

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Justrite Logo
Logo Benchmade
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16+

Years in business

500+

Projects Delivered

65+

Team Members

98%

Client Retention

1,500+

Global brands using Narvar for post-purchase

Narvar is used by 1,500+ brands globally for tracking, returns, and notifications. It is built for mid-to-large merchants with complex return operations and meaningful support costs. For brands under $5M in annual revenue, the implementation cost and timeline rarely justify the investment over point solutions like AfterShip and Loop.

60%

Reduction in WISMO support volume Narvar Notify targets

Narvar's Notify product deflects up to 60% of WISMO calls by sending proactive shipment status updates via email, SMS, and WhatsApp. Fewer tracking questions in the support queue means lower support headcount or faster response times for the issues that actually need a human.

98%

Client Retention

98% of Shero's clients stay on retainer after their project closes. Narvar configurations need ongoing maintenance as return policies change, carrier mix evolves, and tracking page content is refreshed seasonally.

Shopify

Premier Partner

Shero holds Shopify Premier Partner status, one of fewer than 150 agencies globally. Narvar implementations involving API-based Shopify connectivity, multi-carrier tracking configuration, and Gorgias integration require both post-purchase and Shopify Plus depth.

The collaboration between us and Shero Commerce on the JustRite multi store site went beyond what we had hoped for. Their dedication to understanding our unique requirements has greatly enhanced our online presence.

Douglas J. Stang, VP of eCommerce, Justrite Safety Group

What Narvar covers and when it is the right choice

Narvar is right for Shopify Plus brands over $5M revenue with high support volume from WISMO and returns, complex return policy rules, and a need for multi-channel notifications across email, SMS, and WhatsApp. Smaller brands get most of the same functionality cheaper with AfterShip for tracking and Loop for returns.

  • Narvar Notify setup: proactive shipment tracking notifications via email, SMS, and WhatsApp
  • Narvar branded tracking page configuration
  • Narvar Shield returns and exchanges setup with return policy rules and exchange-first flow
  • Shopify order data connection via API
  • Gorgias and Klaviyo integration for returns and notifications in the support queue
  • Multi-carrier connection and tracking accuracy verification

Why brands work with Shero on Narvar setup

Narvar's implementation can take months without the right configuration approach. Shero maps the return policy rules, carrier connections, and Gorgias integration before any build begins so the setup does not run long.

01

Narvar Notify configured to reduce WISMO before setup is complete

Narvar Notify sends proactive shipment status updates across email, SMS, and WhatsApp so customers know where their order is without contacting support. Shero configures the notification triggers and templates before go-live so the WISMO reduction starts from the first shipment, which connects to the broader Klaviyo email and SMS setup Shero runs for Shopify brands.

02

Branded tracking page configured to match the store, not Narvar

Narvar's tracking page replaces the carrier's default confirmation with a branded experience under the merchant's identity. Shero configures the tracking page design and product recommendation placements so the post-purchase experience is consistent with the storefront.

03

Narvar Shield configured to convert refunds into exchanges

Narvar Shield manages returns and exchanges, presenting an exchange option before a refund to retain revenue. Shero configures the return policy rules, eligibility windows, and refund options so the portal reflects the brand's actual policy rather than platform defaults.

04

Gorgias connected so returns and tracking appear in the support queue

Narvar integrates with Gorgias so return requests and shipment status appear in the support queue alongside tickets, without agents switching tools. Shero configures the Gorgias connection as part of the Narvar setup for teams using Gorgias for customer support.

05

Narvar versus AfterShip and Loop: when the enterprise stack is worth it

AfterShip and Loop cover tracking and returns at a fraction of Narvar's cost and can be live in days. Narvar wins when the brand needs multi-channel proactive notifications, complex return policy enforcement, fraud detection, and enterprise carrier management in one vendor. Shero recommends the right stack based on order volume and support costs. See how Shero sets up AfterShip for Shopify brands.

06

Narvar is not right for every brand Shero says so before setup begins

Narvar's custom pricing, months-long implementation, and minimum scale requirements make it the wrong choice for brands under $5M. Shero runs a fit assessment before recommending Narvar and will point to AfterShip, Loop, or Malomo if the brand's scale does not justify the investment.

Our Work

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Sports equipment for lacrosse and field hockey

STX

Looking to scale alongside growing global markets and competitor consolidation, the premium American manufacturer of lacrosse, field hockey, and ice hockey equipment, partnered with Shero to migrate from Adobe Commerce (Magento) to Shopify, delivering a unified D2C and B2B experience, custom ERP integration, and a refined storefront that reflects the engineering quality of their products.

STX
Backup camera systems for automotive, agricultural, and commercial use

Camera Source

Camera Source, a Wisconsin-based manufacturer of backup camera systems for automotive, agricultural, and commercial use, built a loyal D2C and B2B customer base over 15+ years. Outgrowing a self-hosted Magento setup, the brand partnered with Shero to migrate to Shopify, delivering a native B2B dealer portal, a custom Vehicle Fitment Search, and a faster, more flexible storefront for retail customers and dealers alike.

Camera Source
Iconic Chicago hot dogs and sausages

Vienna Beef

Discover how Shero Commerce migrated Vienna Beef from WooCommerce to BigCommerce Enterprise, consolidating 3 Third-party sales channels into their ERP, reducing manual effort and errors, and delivering a custom datepicker for delivery scheduling. Vendor purchasing workflows that were previously manual are now 100% fully automated.

Vienna Beef
Premium Chocolates

Sarris Candies

Looking to scale beyond a custom .NET platform that had become a ceiling rather than a foundation, the family-owned Pennsylvania institution partnered with Shero to migrate to Shopify Plus, delivering a mobile-first storefront, custom personalization features, and advanced ordering capabilities for both gift buyers and bulk purchasers.

Sarris Candies

Narvar works for the right brand at the right scale. Shero runs a fit assessment before recommending it.

The discovery session is free. It maps your order volume, return rate, and support costs before any Narvar configuration is scoped.

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How a Narvar setup engagement runs

01

Fit Assessment

Order volume, return rate, support ticket breakdown, and carrier mix reviewed before Narvar is recommended.

02

Shopify Connection and Carrier Setup

Narvar connected to Shopify via API. Carriers configured. Tracking page designed.

03

Shield Returns Setup

Return policy rules, eligibility windows, and exchange-first flow configured.

04

Notify Configuration

Proactive notification triggers set for email, SMS, and WhatsApp. Templates configured.

05

Gorgias Integration

Returns and tracking data connected to Gorgias. Agent view tested before go-live.

Frequently asked questions.

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What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Justrite Safety Group

"The collaboration between us and Shero Commerce on the Justrite multi-store site went beyond what we had hoped for.  They are a terrific partner to work with.  Their team’s dedication to understanding our unique requirements and delivering a high-quality, customized solution has greatly enhanced our online presence. The new website not only showcases our products effectively but also streamlines the shopping experience for our customers. We couldn’t be happier with the results and look forward to working with Shero Commerce on future projects."

Douglas J. Stang

VP of eCommerce / Justrite Safety Group

STX

"Since partnering with Shero Commerce, our eCommerce revenue has grown by 200%. Their 24/7 support and innovative solutions have been game-changers for our business. "

James McKenna

Senior Commerce & CX Manager / STX

Benchmade Knife Co.

"Working with Shero Commerce for the past three years has been a game-changer for our B2B eCommerce business.Their expertise in email marketing, website support, and eCommerce strategy has significantly improved our online presence and optimized our B2B operations.The team’s dedication to our success is evident, and we’re excited to continue our partnership with them. If you’re looking for a reliable and results-driven eCommerce agency, look no further than Shero."

Joe Prebich

VP of Marketing / Benchmade Knife Co.

Invisible Bead Extensions®

Working with Shero Commerce on our migration from WordPress to Shopify was honestly such a pleasant experience. We’d been on WordPress for five years with tons of content and very specific styling, and moving all of it into one cohesive Shopify site was no small feat — this was a genuinely complex, highly technical migration. But they pulled it off on deadline with zero errors and zero issues. Their team showed up with everything we needed: a project manager, multiple developers, marketing leads, email specialists, and CRO experts, all coordinated through dedicated meetings and a real task management system. They also designed several high impact conversion pages so our digital presence didn’t just function better — it looked beautiful too. Since migrating, we’ve seen an increase in revenue thanks to having one simplified, cohesive platform. I’m so grateful for how seamlessly they executed this, and I’d recommend Shero Commerce to anyone facing a migration like ours.​​​​​​​​​​​​​​​​“

Jasmine Hadjis

CEO, IBE / Invisible Bead Extensions®

And you?

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