Magento Support Services

Slow agency response, unresolved module conflicts, and late security patches come from weak support, and they can be fixed. Shero has supported Adobe Commerce and Magento Open Source stores since 2010, with certified developers who already know Magento's architecture before they touch your store.

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Shopify Platinum Partner

16+

Years in business

500+

Projects Delivered

65+

Team Members

98%

Client Retention

16+

years supporting Magento

Adobe Commerce and Magento Open Source support across B2B, DTC, and hybrid operations since the platforms launched

2hr

critical issue response on Advanced and Enterprise plans

Shero monitors client stores 24/7 and responds to critical issues within 2 hours, often before the client is aware

98%

client retention year over year

Shero Magento support clients usually stay for 3+ years. Many later migrate to Shopify when their Magento version reaches end of support. ERP integration is rebuilt as part of every migration, and the Magento support team's knowledge of the existing integration informs the new build.

6+

years average Magento client engagement

Benchmade, Tormach, CCL, and JustRite represent the typical Shero Magento engagement: long-term work that lasts for years

+100% revenue increase over the previous holiday period — Benchmade

"Working with Shero Commerce for the past three years has been a game-changer for our B2B ecommerce business. Their expertise in website support and ecommerce strategy has significantly improved our online presence and optimized our B2B operations."

Joe Prebich, Vice President of Marketing, Benchmade

What our Magento support actually covers

Shero’s Magento support packages cover security patches, upgrades, performance tuning, module conflicts, integrations, DevOps, and SEO maintenance. We offer three support tiers: Essential for stability, Advanced for proactive optimization, and Enterprise for large Adobe Commerce stores needing dedicated support and custom development.

• Adobe Commerce and Magento Open Source
• Security patches and version upgrades
• Performance and load speed tuning
• Extension conflict resolution
• ERP and third-party integrations
• Technical SEO and infrastructure
• Adobe Commerce Cloud and AWS DevOps

Magento support: your options compared

How Shero compares with Adobe Commerce Support, a freelance Magento developer and an in-house Magento developer.

Compared on Magento support agencyAdobe Commerce SupportA freelance Magento developerAn in-house Magento developer
Security patch deadlines 2.4.6 standard support ended August 11, 2026; 2.4.7 ends May 31, 2027Patches and fixes for supported versionsApplies patches when you askTracks dates alongside daily work
Third-party extension clashes We fix clashes between extensions and your custom codeCore platform issues, extension code is yoursGood if they know that extensionKnows your setup best
Peak season load Benchmade: AWS Auto Scaling freed its team for SEO and growthInfrastructure help on Commerce Cloud plansOne person on call at peakOn hand, unless they are on vacation
Integrations after a patch ERP, payment and shipping links retested after each patchOutside its scopeRetested if it is in the briefRetested between other tasks
How you pay A fixed price per project, agreed before work starts. Support on a monthly retainer.Part of an Adobe Commerce license; Open Source has noneHourlySalary and benefits
Magento support agency
Security patch deadlines 2.4.6 standard support ended August 11, 2026; 2.4.7 ends May 31, 2027
Third-party extension clashes We fix clashes between extensions and your custom code
Peak season load Benchmade: AWS Auto Scaling freed its team for SEO and growth
Integrations after a patch ERP, payment and shipping links retested after each patch
How you pay A fixed price per project, agreed before work starts. Support on a monthly retainer.

Compared with

Adobe Commerce Support

Security patch deadlines Patches and fixes for supported versions
Third-party extension clashes Core platform issues, extension code is yours
Peak season load Infrastructure help on Commerce Cloud plans
Integrations after a patch Outside its scope
How you pay Part of an Adobe Commerce license; Open Source has none

A freelance Magento developer

Security patch deadlines Applies patches when you ask
Third-party extension clashes Good if they know that extension
Peak season load One person on call at peak
Integrations after a patch Retested if it is in the brief
How you pay Hourly

An in-house Magento developer

Security patch deadlines Tracks dates alongside daily work
Third-party extension clashes Knows your setup best
Peak season load On hand, unless they are on vacation
Integrations after a patch Retested between other tasks
How you pay Salary and benefits

Why Magento merchants work with Shero for ongoing support

The agencies that frustrate Magento merchants are the ones that respond slowly, communicate in ticket numbers, and wait for things to break. Our support model is built around preventing incidents before they reach the storefront.

01

Proactive maintenance before things break

Shero monitors client stores 24/7 and addresses performance degradation, security vulnerabilities, and module conflicts before they affect the storefront. CAS USA and Tormach are examples of long-term Magento clients where the relationship has prevented incidents before they happened.

02

2-hour critical response with a team that knows your codebase

Advanced and Enterprise plan clients get 2-hour response on critical issues. That response comes from the same Shero team that has been maintaining the store. The team already knows the codebase, the customisations, and the integrations.

03

B2B Magento support covering pricing, accounts, and ERP connections

B2B Magento stores have specific support requirements: company accounts, pricing rules, and ERP integrations that break differently than DTC setups. Shopify B2B development is available for B2B brands ready to migrate from Magento to Shopify Plus.

04

Version upgrades managed without breaking existing customisations

Magento version upgrades on heavily customised stores are high-risk if the upgrade plan does not account for every custom module and integration. Shero manages upgrades with a full compatibility review before any work begins so the upgrade improves the store and keeps what already works intact.

05

Honest advice on whether to stay on Magento or move to Shopify Plus

Shero gives honest advice on when migration to Shopify makes commercial sense and when it does not. Replatforming to Shopify is available for brands that decide migration is the right path, and the Magento support team handles the handover so nothing is lost in transition.

06

Clear communication with a dedicated point of contact

Shero clients on Advanced and Enterprise plans have a dedicated account manager who provides regular updates in plain language. The Benchmade team cited communication quality as a standout across a 3+ year engagement. That standard applies across every Magento support client.

Platform results

Numbers from client stores we have worked with.

View all case studies

Coffee

+41%conversions in the year after the Magento 2 rebuild
+10%revenue, same year
Coffee Bean DirectMagento

Industrial safety

4separate Magento stores unified into one multi-store
2xorganic traffic increase within months of launch
JustriteMagento
Read the case study

Knives and outdoor

+100%revenue increase over the previous holiday period
+68%growth in transactions following site relaunch
BenchmadeAdobe Commerce Cloud
Read the case study

Our Work

View All
Backup camera systems for automotive, agricultural, and commercial use

Camera Source

Camera Source, a Wisconsin-based manufacturer of backup camera systems for automotive, agricultural, and commercial use, built a loyal D2C and B2B customer base over 15+ years. Outgrowing a self-hosted Magento setup, the brand partnered with Shero to migrate to Shopify, delivering a native B2B dealer portal, a custom Vehicle Fitment Search, and a faster, more flexible storefront for retail customers and dealers alike.

Camera Source
Body jewelry and tattoo supplies

Painful Pleasures

Painful Pleasures is a long-standing supplier of body jewelry and tattoo supplies with a catalog of 40,000+ products. The brand partnered with Shero to complete a stalled Magento to Shopify migration and deliver the complex custom features their business depends on. They reduced ongoing maintenance costs and eliminated urgent site issues that had previously caused headaches by 40%.

Painful Pleasures
National cinema chain and loyalty rewards

Regal Cinemas

One of the largest cinema chains in the US, Regal Cinemas, partnered with Shero to migrate from Magento to Shopify, building a 100%Credit-based checkout logic replicated in a custom Shopify app, loyalty reward redemption, Vista Cloud integration, and automated corporate gifting workflows across two distinct eCommerce platforms. As a result, they achieved over 40% faster page load time.

Regal Cinemas
Drums and percussion instruments

Memphis Drum Shop

Memphis Drum Shop sells drums, cymbals, and percussion instruments. To cut costs and modernize their platform, they moved from Magento to Shopify with Shero, with a CounterPoint ERP integration through iPaaS and 3 custom browsing features. Average session duration rose 22% after launch.

Memphis Drum Shop

When moving to Shopify makes sense

We still support Magento, BigCommerce and WordPress stores. When the cost of staying gets too high, we plan the move with you.

  • Total cost

    Hosting, extensions and developer hours compared with Shopify.

  • Security

    Patches and upgrades kept current until you move.

  • Data

    Product and customer data cleaned up now, so a later move takes less time.

  • Migration path

    A plan for when and how to move, if it makes sense.

Magento support engagements start with a store audit. We review your current setup and recommend the right plan within one week of the initial call.

Get a support assessment

Process

How Magento support works

We get your Magento store stable first, then keep it patched, updated and improving.

  1. 01

    Store audit

    We review your Magento or Adobe Commerce version, custom modules, extensions, integrations and security patch level.

  2. 02

    Stabilize

    Missing security patches get applied and known module conflicts fixed in the first month.

  3. 03

    Updates

    Version upgrades and extension updates are tested on staging before they touch the live store.

  4. 04

    Development

    New features, integration changes and B2B tweaks are handled by the same certified developers.

  5. 05

    Monthly report

    Each month you see what was done, what we found and an honest view on platform direction.

Who works on your account

Meet the Team

Related services

Platform services by need

Support for your current platform, and migration when you are ready.

Magento

Support, development and SEO.

BigCommerce

Support and development.

WordPress and WooCommerce

Support and development.

Frequently asked questions.

Can't find what you're looking for? Reach out to our team.

What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Vienna Beef

"Our experience with Shero Commerce has been exceptional. Their expertise in migrating our website to BigCommerce resulted in a seamless transition, and we’ve seen a significant improvement in our checkout process and overall user experience. Their web design skills have truly elevated our online presence, and we couldn’t be happier with the results."

Reid Schwartz

eCommerce Manager / Vienna Beef

CAS Corporation

"Working with Shero has been an absolute pleasure. Putting together and maintaining a website can be a daunting task. Shero has been able to simplify the process for us so that we can focus on the important tasks. Shero’s team is knowledgeable, friendly, and easy to work with… and that helps us as a combined team put together a website that does what we need!"

Tom McNally

GM / CAS Corporation

Benchmade Knife Co.

"I wanted to take a moment to thank you all for a very successful launch! I know there was a lot of great work put in by everyone to make this happen. Our accounting and sales teams are thrilled to have this functionality working, and that means our customers are also taking full advantage of these enhancements.
We appreciate the partnership in the development and testing, and are looking forward to more enhancements in the future."

Bren Rafaelly

Head of Digital Transformation / Benchmade Knife Co.

Justrite Safety Group

"The collaboration between us and Shero Commerce on the Justrite multi-store site went beyond what we had hoped for.  They are a terrific partner to work with.  Their team’s dedication to understanding our unique requirements and delivering a high-quality, customized solution has greatly enhanced our online presence. The new website not only showcases our products effectively but also streamlines the shopping experience for our customers. We couldn’t be happier with the results and look forward to working with Shero Commerce on future projects."

Douglas J. Stang

VP of eCommerce / Justrite Safety Group

And you?

Let's build something great together.

Ready to scale your eCommerce business? Tell us about your project and we'll get back to you within 24 hours.

Email
[email protected]
Locations
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