WordPress Support Packages | WordPress Website Maintenance

Our ongoing WordPress Website Support Packages keep your WordPress website running smoothly. If something goes wrong, Shero is here to make it right. We can add pages, enhance features, install plugins, and more to help ensure your website runs at peak capacity. How your WordPress website is maintained can significantly impact its success, and we want it to achieve its full potential.

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Logo Benchmade
Shopify Premier Partner

16+

Years in business

500+

Projects Delivered

50+

Team Members

98%

Client Retention

16+

years supporting WordPress sites

WordPress maintenance, performance work, security hardening, and ongoing development for eCommerce and content sites

4

support tiers from 4 to 32+ hours monthly

Plans structured for small content sites through complex WooCommerce operations with ongoing development requirements

98%

client retention year over year

Most Shero WordPress support clients stay for 3+ years. WordPress website development is available for brands that want to rebuild or expand their WordPress site alongside an ongoing support retainer.

6-12

month contract term with 12-month discount

Support contracts run 6 or 12 months. 12-month contracts receive an additional discount at sign-up

"Working with the Shero team was professional, efficient, and inspiring. We were impressed by the level of communication and organization regarding the planning and implementation of our project. The development team was extremely competent and provided solid solutions."

Shaun Carman, eCommerce Manager, Memphis Drum Shop

What Shero WordPress support covers

Our WordPress support packages provide a fixed monthly allocation of hours covering updates, monitoring, security, content changes, and development work, structured by the level of attention your site requires. Plans run from 4 hours per month for smaller sites needing plugin and theme updates, up to 32+ hours for complex WordPress and WooCommerce operations requiring ongoing custom development, integrations, and strategic consultation.

• WordPress and plugin updates
• Uptime and performance monitoring
• Security checks and hardening
• Content and design updates
• Custom development and features
• Strategy and business consulting

Why clients like Georgia Ports work with Shero for ongoing support

WordPress support that only responds to incidents does not prevent them. Shero's support model is built around proactive maintenance so that outdated plugins, security vulnerabilities, and performance degradation are addressed before they affect your site.

01

Proactive updates rather than waiting for something to fail

WordPress plugin and theme updates are security patches as much as feature additions. Shero applies updates proactively on a defined schedule, testing compatibility before deploying to production. Sites that are not updated regularly accumulate vulnerabilities that become incidents.

02

Performance monitoring included in every support tier

WordPress performance degrades over time as plugins accumulate and content grows. Shero's support packages include proactive performance monitoring alongside reactive maintenance. Site speed audit methodology applies equally to WordPress — the same Core Web Vitals and image optimisation principles govern performance on both platforms.

03

Development hours for the ongoing work every site accumulates

Every WordPress site generates ongoing development requests: new pages, feature additions, plugin customizations, and integration updates. Shero's support packages include development hours so these requests are handled by the same team that maintains the site, without separate project quotes for every task.

04

Security hardening as a standard practice, not an emergency response

WordPress security incidents are almost always preventable with correct configuration, plugin hygiene, and regular updates. Shero applies security hardening as part of the standard support engagement: file permission review, login protection, plugin audit, and security monitoring included in every plan.

05

Staff training for teams that manage their own content

Higher-tier Shero WordPress support plans include in-house staff training so that your team can manage day-to-day content updates confidently without creating technical debt. Training covers the content management workflows specific to your site, not generic WordPress tutorials.

06

Strategic consultation for sites that need more than maintenance

Some WordPress sites outgrow the platform and are better served by a migration. Shero gives honest advice on when Shopify is a better fit. Replatforming to Shopify is available for WordPress and WooCommerce brands that decide migration is the right next step.

Our Work

View All
Drums and percussion instruments

Memphis Drum Shop

Memphis Drum Shop is a premier destination for drummers, offering a vast selection of drums, cymbals, and percussion instruments. Looking to reduce costs and modernize their platform, the brand partnered with Shero to migrate from Magento to Shopify with seamless ERP integration and custom browsing features.

Memphis Drum Shop
Musical instruments and audio equipment

Alto Music

A long-standing musical instrument retailer with a loyal customer base, Alto Music partnered with Shero to migrate from Magento 2 to Shopify, preserving their beloved Altobucks loyalty program and delivering a more manageable, cost-effective platform without sacrificing any of the features their customers loved.

Alto Music
Luxury wines packaged in cans

Archer Roose

Archer Roose is a wine company known for producing high-quality, sustainably sourced wines in eco-friendly formats like cans and kegs. Their commitment to small, organic, and biodynamic vineyards has helped them stand out in a competitive market.

Archer Roose
Premium milled golf putters & golf accessories

Swag Golf

Swag Golf is known for its limited-edition, bold golf gear and lifestyle products with a devoted following. Looking to align their online store with their unapologetic brand identity, the brand partnered with Shero to overhaul their Shopify theme, develop a dedicated evergreen product strategy, and drive stronger conversions.

Swag Golf

WordPress support packages start immediately after a brief onboarding audit. Most clients are on an active plan within one week of the initial call.

Get a support assessment

How Shero WordPress support works

01

Onboarding: Site Audit and Plan Selection

We review your current WordPress setup: version, installed plugins, theme, hosting configuration, performance baseline, and any known issues. We recommend the support tier that matches your site's complexity and the level of ongoing work it requires.

02

Foundation: Stabilization and Baseline Updates

In the first month, we apply any outstanding WordPress, plugin, and theme updates, resolve known issues, bring performance baselines to an acceptable level, and configure monitoring. This phase gives us a clean foundation before the recurring support cycle begins.

03

Optimization: Proactive Monitoring and Scheduled Updates

On an ongoing basis, we apply updates on a defined schedule, monitor uptime and performance, review plugin compatibility, and address any issues before they affect the site. Monthly reports cover what was done and what is recommended.

04

Scale: Development and Feature Work

Development hours within the plan are applied to content updates, feature additions, plugin customizations, third-party integrations, and other development requests as they arise. Work is tracked against the monthly allocation with visibility into what was completed.

05

Reporting: Monthly Summary and Strategic Guidance

Monthly reports summarize completed work, performance metrics, and recommendations for the next period. Higher-tier clients receive a strategic review covering platform direction, performance trends, and any commercial decisions affecting the site.

Frequently asked questions.

Can't find what you're looking for? Reach out to our team.

What our clients say.

We design experiences that make a difference. See what our clients have to say about working with us.

Gardien Products

"Shero was truly a pleasure to work with! We trusted our team at Shero to be the experts in so many different aspects of e-commerce (shipping, taxes, customer service solutions, Shopify themes, etc) and they always were, without fail. Our weekly check-in meetings were efficiently run and extremely informative. Throughout the whole process, Shero stayed unwaveringly on target with our deadline and mindful of our budget. Our site turned out even better than we could’ve imagined, and we’re looking forward to seeing our customers’ reactions at upcoming trade shows!"

Caroline Mungenast

Branding Creative Manager / Gardien Products

Alto Music

"As a long-time client, we at Alto Music have always appreciated their technical expertise, but their recent migration of our site from Magento 2 to Shopify was exceptional. Shero preserved the essence of our beloved loyalty and rewards program, seamlessly integrating it into Shopify’s more efficient framework. The transition not only retained our unique features but also significantly simplified site management and reduced costs. We’re thrilled with the results and highly recommend Shero for any e-commerce needs."

Bobby Montemurro

VP Sales & Marketing / Alto Music

Vienna Beef

"Our experience with Shero Commerce has been exceptional. Their expertise in migrating our website to BigCommerce resulted in a seamless transition, and we’ve seen a significant improvement in our checkout process and overall user experience. Their web design skills have truly elevated our online presence, and we couldn’t be happier with the results."

Reid Schwartz

eCommerce Manager / Vienna Beef

Memphis Drum Shop

"Working with the Shero team was professional, efficient, and inspiring. The Shero development team was extremely competent and provided solid solutions for our needs, as well as addressing any bugs or issues that arose during the process. Working with Shero exclusively through video technology was a new concept for our team that forced us to embrace modern methods of communication that will likely benefit our future relationships and business endeavors."

Shaun Carman

eCommerce Manager / Memphis Drum Shop

And you?

Let's build something great together.

Ready to scale your eCommerce business? Tell us about your project and we'll get back to you within 24 hours.

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[email protected]
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